Customer Service Representative

3 days ago

Avon, OH, United States Authority Brands Full time

Lawn Squad has been proudly serving the local community for over 20 years Our Lawn Technicians specialize in numerous facets of lawn care including fertilization, weed and pest control, aeration and seeding. We take pride in helping properties throughout Ohio look and feel their best. Our team combines year of experience with passion for lawn care to deliver results that keep lawns healthy and safe throughout every season. We make it a point to treat our customers' properties like our own and ensure that the end results not only meet but exceeds their expectations.

The Customer Service Representative is responsible for communicating with customers via telephone, email, and in person. The Customer Service Representative develops and maintains positive customer relations and company image. The Customer Service Representative will coordinate with various individuals to make sure ALL customer requests are handled efficiently and effectively.

Responsibilities:

  • Makes outbound calls to current customers and schedules their yearly maintenances.
  • Takes inbound calls
  • Makes every effort to compress call scheduling effectively maximizing productivity and revenue.
  • Notifies clients ahead of time if the Technician is not going to arrive at their home within the scheduled time window.
  • Re-schedules appointment times at client's convenience as necessary.
  • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.
  • Strictly adheres to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system, to ensure the "Right" Technician is sent to the "Right" appointment. The Dispatcher must be familiar with the technical competencies of each Technician and understand how to best maximize service and revenues for each call.
  • Shares responsibility to ensure that all Technicians arrive at their designated appointments on time.
  • Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.
  • Notifies the Operations Manager if a technician is not performing at maximum acceptable performance standards.
Qualifications:
  • High School Diploma or equivalent required.
  • Above average verbal and telephone communication skills are essential.
  • Must have good computer software skills.
  • Prior customer service experience preferred.

  • Customer Service Representative

    6 days ago

    Avon, OH, United States Circle K Stores, Inc. Full time

    Store 2743015: 33501 Just Imagine Drive, Avon, Ohio 44011 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service Associate

    1 week ago

    Avon, OH, United States Edible Arrangements Full time

    Customer Service/ Fruit Experts are neededfor Edible Arrangements- With opportunities to advance Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you! We are currently seeking a Customer Service...

  • Customer Service Associate

    4 days ago

    Avon, OH, United States Edible Arrangements Full time

    Customer Service/ Fruit Experts are neededfor Edible Arrangements- With opportunities to advance Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you! We are currently seeking a Customer Service...

  • Customer Service Team Lead

    2 weeks ago

    Avon, OH, United States Bass Pro Shop Full time

    Bass Pro Shops - 35685 Chester Rd [Retail Associate / Team Member] As a Customer Service Associate at Bass Pro Shops, you'll: Secure all firearms brought into the store with trigger locks; Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges; Greet all customers as they enter the store;...

  • Customer Service Associate

    2 days ago

    Avon, OH, United States Edible Arrangements of Avon Full time

    Customer Service/ Fruit Experts are needed for Edible Arrangements- With opportunities to advance  Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you! We are currently seeking a Customer Service...

  • Customer Service Associate

    2 weeks ago

    Avon, OH, United States Edible Arrangements of Avon Full time

    Customer Service/ Fruit Experts are needed for Edible Arrangements- With opportunities to advance  Looking for a job that involves making people happy every day? Are you willing to work hard in a fast paced environment and grow with an expanding company? Then Edible Arrangements has just the job for you! We are currently seeking a Customer Service...

  • Customer Service Advisor

    1 day ago

    Avon, OH, United States WesBanco Bank, Inc. Full time

    This position is eligible for a one time $500 sign on bonus. To be eligible to receive payout, the employee must be hired between now and December 1, 2025, successfully complete the 90-day assessment period, be actively working and in good standing. Please inquire with Human Resources if you have additional questions. Summary: Helps foster a positive work...

  • Customer Service Advisor Float

    1 day ago

    Avon, OH, United States WesBanco Bank, Inc. Full time

    Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by...

  • Customer Relations Representative

    2 weeks ago

    Avon, OH, United States Marci Barrett - State Farm Agent Full time

    Benefits: 401(k) 401(k) matching Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Marci Barrett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance...

  • Customer Relations Representative

    1 day ago

    Avon, OH, United States Marci Barrett - State Farm Agent Full time

    Benefits: 401(k) 401(k) matching Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Marci Barrett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance...