Field Product Advisor

2 weeks ago

Sanford, NC, United States Pentair Management Company Full time
Job Description:

The Field Product Advisor serves as a key post-sale resource supporting our top pool professionals and driving field performance. This role delivers expert-level product and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.

Key Responsibilities

  • Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance
  • Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards
  • Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams
  • Build and manage relationships with third party service partners, reinforcing product performance and adhere to Pentair standards
  • Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
  • Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates
  • Travel required up to 50 - 70% depending on region and event activity

Qualifications

  • 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
  • Strong interpersonal and communication skills, with the ability to simplify complex technical concepts
  • Demonstrated ability to manage and collaborate with third-party service providers

Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor's degree

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

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