Claims Management Specialist
2 days ago
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in Englewood Cliffs, NJ.
Claims Management Specialist
Top Skills:
- Claims management
- Customer care
- Legal experience
Summary:
The primary objective of the Claims Management Specialist is to support the Product Safety/Product Liability Department with operational activities, including Direct Claim handling, customer contact & admin support, and overall claims management. The goal of the Claims Operations Specialist is to support the Product Safety Team by handling Claims with professionalism, care, and urgency, making sure claims are reported and handled promptly. To achieve the highest performance, the person in this position is expected to maintain effective and timely communication with key customers, claims adjusters, stakeholders, and leaders within the department, team, and cross-department, where applicable.
Responsibilities:
- Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm, and 3rd Party administrators.
- Generate daily/weekly/monthly reports, with analysis and recommendations.
- Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics.
- Ensure that all projects have the required documentation as they move through the project tollgates.
- Communicate to Product Liability leadership on project status and escalation/decision points.
- Works cross-functionally with HQ teams in Korea (occasional evening conference call) and the operations team to manage all possible risks.
- Pending Claim Management, KPI & TAT Management - Claim registration to closure.
- Product Verification.
- Liability Assessment by reviewing diagnosis results.
- Reporting on high-profile claims to the leadership.
- Bachelor's Degree in business or related field preferred
- 1-3 years of relevant experience
- 3-5 years of hands-on claims management & customer care experience
- Expertise in MS, Excel, and PPT
- Proven capability to analyze data and develop a course of action
- Proven ability to prioritize and manage multiple projects, meet deadlines, and drive to resolution
- Process, procedure, strategic planning, and project development experience
- Experience working with and influencing cross-functional teams.
- Experience working within the insurance and/or home appliance industry is a plus
- Experience with product development or testing a plus
- Experience working in a complex and wide organization and department
- Claims Adjuster License a plus
- Takes project ownership and possesses leadership qualities with an entrepreneurial approach
Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off, plus more
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