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Operations - Director of Operations
2 weeks ago
The Director of Operations is a key executive leader responsible for driving operational excellence, guest satisfaction, financial performance, and team development across all Angry Chickz restaurants. This role ensures that our brand standards, culture, and business goals are consistently executed in every location. The Director leads and supports District Managers, partners with cross-functional teams, and plays a critical role in preparing the organization for continued rapid growth, new market openings, and operational scalability.
This position requires a strategic, hands-on operator who thrives in a fast-paced environment, understands restaurant operations at every level, and can effectively balance people leadership, financial discipline, and brand execution.
Key Responsibilities
Operational Leadership
• Oversee daily performance across all restaurants to ensure operational excellence, guest satisfaction, speed of service, and food quality.
• Set clear performance expectations and hold teams accountable to company standards.
• Review and analyze financials, including P&L, COGS, labor, and controllables, implementing action plans to improve results.
• Proactively manage prime costs and ensure stores consistently meet or exceed budget targets.
• Create effective communication channels between restaurants, District Managers, and the Support Center.
People Leadership & Development
• Recruit, train, develop, and coach District Managers, General Managers, and emerging leaders.
• Build a strong leadership pipeline through ongoing feedback, performance evaluations, and succession planning.
• Foster a high-performance culture grounded in positivity, accountability, and our Angry Chickz values.
• Ensure training programs for MITs, new hires, and ongoing development are executed consistently.
• Actively participate in the recruitment, interviewing, and hiring of DMs and GMs.
Strategic Planning & Growth
• Serve as a strategic partner to the CEO and Executive Team, providing insights to guide company growth.
• Lead operational readiness for new store openings, working closely with the Support Center, NRO, and Construction teams.
• Develop and execute operational strategies to support expansion into new markets.
• Prepare and deliver presentations, reports, and business reviews as needed.
Operational Excellence & Brand Standards
• Ensure operating systems, policies, and brand standards are consistently taught, followed, audited, and corrected when needed.
• Ensure restaurants deliver the signature Angry Chickz guest experience-fast, friendly, and crave-worthy.
• Participate directly in store operations during visits to support training, service, and overall execution.
• Drive continuous improvement initiatives to increase efficiency, profitability, and team engagement.
Cross-Functional Collaboration
• Partner with Finance, HR, Supply Chain, IT, Training, and Marketing to align operational strategies with company goals.
• Support the rollout of new products, promotions, and company initiatives.
• Provide real-time operational feedback to guide decisions that impact the field.
Experience & Qualifications
• Minimum 5-8 years of progressive multi-unit restaurant leadership, ideally within high-volume QSR or Fast Casual concepts.
• Strong financial acumen with proven ability to analyze P&Ls, identify issues, and drive performance improvement.
• Demonstrated success leading large teams across multiple locations.
• Ability to thrive in a dynamic, entrepreneurial environment experiencing rapid growth.
• Excellent communication, strategic thinking, and problem-solving skills.
• Deep knowledge of restaurant operations, labor laws, and best practices.
• Proficiency in Microsoft Office, Toast POS, and restaurant operations systems.
• Ability to travel up to 60-70%, including overnight travel.
What We Offer
• Discretionary bonus opportunity
• Comprehensive Group Benefits Plan• 401(k) with company match
• Paid Vacation, Holidays, Sick Time
• Travel reimbursement
• Opportunities for career advancement within a fast-growing brand
• A passionate, values-driven culture that rewards grit, innovation, and results
Angry Chickz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where team members and franchise partners thrive. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
