Part-time Customer Support Associate

This role is crucial for the success of our retail stores. As a Part-time Customer Support Associate, you will engage closely with wholesale and retail customers to understand their needs, answer queries regarding Sherwin-Williams products, and provide tailored recommendations. Your primary goal will be to swiftly resolve any customer concerns and ensure the highest level of client satisfaction. You will also keep updated with product features and uphold the visual and quality standards of both the products and the store, while consistently contributing to the store's sales targets.

Location: Store #707170, 3224 S Wadsworth Blvd Unit F, Lakewood, CO 80227

This position will involve interaction with customers of all ages and may include handling cash and various payment methods, electronic equipment, and store merchandise, either under supervision or independently. Thus, a review of criminal history is required to protect our customers, staff, and the business.

The perks of working with us:

• Health benefits, including prescription savings and virtual physician visits.
• Retirement and savings benefits.
• Generous paid time off, including vacation, holidays, and military leave.

At Sherwin-Williams, our mission is to inspire and enhance the world by coloring and protecting what matters. We strive for a supportive work environment where your talent and passion help drive our success.

Application Process:

1. Online Application: Find the role(s) that interest you on our Careers page and create your profile in about 15 minutes.
2. Digital Interview: Qualified candidates will complete a video interview via HireVue, focusing on behavioral questions.
3. In-Store Interview: Top candidates will be invited for an in-store meeting with our team.

As part of our commitment to you, we offer an extensive range of benefits designed to promote health and well-being, from healthcare to retirement planning. A general summary of benefits can be found on our benefits page.

Your potential compensation will reflect various factors such as skills and experience and will be competitive based on the location and market standards.

We are proud to be an Equal Employment Opportunity employer and consider qualified applicants regardless of their background. We encourage all candidates to apply.

Your journey with Sherwin-Williams starts with an online application—let’s create your possible future

Key Responsibilities:

• Deliver exceptional customer service and support to ensure high levels of satisfaction.
• Assist customers in-person and over the phone by assessing their needs and suggesting suitable products.
• Build and maintain trustful relationships with customers.
• Process sales transactions accurately according to policies and procedures.
• Achieve sales goals consistently each month.
• Maintain accurate work order files and formulas.
• Retrieve products from the sales floor or warehouse.
• Tint and mix products to meet customer specifications.
• Restock shelves and create appealing displays.
• Keep store equipment clean and well-maintained.
• Assist with loading and unloading delivery trucks.
• Keep assigned areas stocked and visually appealing.
• Stay informed about products and available options.
• Adhere to inventory management procedures.
• Contribute ideas to boost sales.

Minimum Requirements:

• At least eighteen (18) years of age.
• Legally authorized to work without the need for visa sponsorship.
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Availability to work all scheduled shifts, including evenings and weekends.
• For internal applicants: Must have a minimum performance rating of meets expectations.
• Must complete all required HR eLearning courses for your current position.

Preferred Qualifications:

• Valid driver’s license.
• High School diploma or GED.
• At least one year of experience in a retail or customer service role.
• Familiarity with paint and paint-related products.
• Previous experience with tinting and mixing equipment.
• Proficiency in multiple languages is a plus; Spanish-speaking skills are especially valued.