Restaurant Assistant Manager
2 weeks ago
HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:
Bringing Friends and Families Together over Delicious Food Served from the Heart.
At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.
JOB SUMMARY
The Assistant Manager will be responsible for overseeing restaurant staff performance, ensuring each customer is completely satisfied during their dining experience. The incumbent will be responsible for setting an example by placing guests as the highest priority and role modeling exceptional guest service. This person will be expected to spot opportunities to improve the business and effectively communicate with the management team.
RESPONSIBILITIES
Ensure that each customer is completely satisfied during their visit
Handle guest complaints with genuine concern and empathy
Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training
Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit
Meet or exceed budgets while focusing cost of goods sold and EBITDA
Maintain the highest standards of cleanliness and sanitation in your unit at all times
Create budgeted staffing schedules with the General Manager
Hold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unit
Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales
Enforce all brands standards, company policies and procedures
Assist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner
Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations
Notify the General Manager or District Manager of any hurdles to your success
QUALIFICATIONS
2-3 years of experience in daily restaurant operations
Ability to communicate effectively with all hourly associates
Ability to cover all shifts during the normal operation of the unit
Previous restaurant experience required
Current ServSafe Certification
OUR VALUES
Commitment to Excellence
Work Hard
Teamwork
Make a Difference
Have Fun
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Huddle House Corporate.
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