IT Help Desk

Apply for Job Job ID 371417
Location Twin Cities
Job Family Supplemental Employee
Full/Part Time Part-Time
Regular/Temporary Regular
Job Code 0001
Employee Class Civil Service
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About the Job

Duties and Responsibilities:
This position has two primary responsibilities: Help Desk and Gopher sporting event support.

Help Desk:
Athletics IT provides computer, mobile device, network, printing, and programming and web services for 250+ employees. The Help Desk Technician will be the helpful voice answering the telephone when Athletics staff members call with technology questions or issues. We provide support through various mediums such as remote assistance, walk up service, traveling to other facilities on campus, and, most frequently, the telephone. On a day to day basis the Athletics IT Technicians will work independently on known and documented issues, work on projects as assigned by help desk staff, and field / troubleshoot any new issues that arise.

Sporting Events:
Athletics IT Technicians sign up for sporting events at least two weeks prior to events starting, checking the event schedule on a frequent basis. They provide basic computer and networking support during sporting event. These events occur mostly during evenings and weekends.

Qualifications

Qualifications:
HS Degree or Equivalent

Required:
* Two years of experience and/or equivalent education working with Windows based computers
* Experience troubleshooting PC hardware and software
* Basic understanding of networking
* Strong interpersonal and communication skills (verbal and written)
* Ability to work independently and follow procedures and instructions
* Night and weekend availability

Preferred:
* Customer service experience
* Experience with Mac OSX
* Experience with iOS devices (iPhones or iPads)
* Two or more years remaining before graduation

About the Department

Athletics IT provides computer, mobile device, network, printing, and programming and web services for 250+ employees and 700+ Student Athletes. The Help Desk Technician will be the helpful voice answering the telephone when Athletics staff members call with technology questions or issues. We provide support through various mediums such as remote assistance, walk up service, traveling to other facilities on campus, and, most frequently, the telephone. On a day to day basis the Athletics IT Technicians will work independently on known and documented issues, work on projects as assigned by help desk staff, and field / troubleshoot any new issues that arise.

Pay and Benefits

Pay Range: $15.25; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).

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