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Residential Support Specialist
2 weeks ago
Expected Shift: Monday - Friday, Day Shift: 10am - 6pm
Compensation: $21.50/hour
Location: Hillsboro, Oregon 97213 [Must be willing and able to commute to Hillsboro for all shifts]
Purpose: Provides adults disabled by serious mental illness with supportive services as described in the Oregon Administrative Rules. This includes ensuring a clean and organized environment, supporting residents in their individual recovery goals, and assisting with medication administration as ordered by a licensed medical professional. Residential Support Specialists may also lead activities, assist in the implementation of treatment plan interventions and provide skills training and activities as assigned.
Accountabilities:
- Understands Oregon rules regarding Home and Community Based mental health services, which guarantee residents a maximum level of freedom and personal rights and assists them to follow a person-centered recovery plan.
- Assists clients with daily living skills such as keeping appointments and completing household tasks.
- Assists clients with individual goals dependent on their individual person-centered plans as well as their Residential Service Plans.
- Oversees house safety (fire drills, security of house at night, resolving disputes among residents, etc.)
- Responsible for seeing that the facility is clean, orderly, and safe at all times.
- Ensures provision of healthy meals and kitchen clean up.
- Proactively supports healthy eating and an active lifestyle for program participants.
- Prompts residents to participate in organized physical activity at least once per shift (day & swing) and encourages mindfulness around healthy eating habits.
- Maintains the cleanliness of food storage areas, common areas and employee office.
- Completes all shift duties required by each individual facility.
- Assists residents with completion of deep cleaning, and laundry.
- Completes contraband checks as allowed by resident and OARs.
- Distributes medication in accordance with physicians' orders.
- Distributes medication according to New Narrative policy, including: comparing medication packaging to the eMAR, opening the medication, placing it into a disposable cup, handing the medication to the resident, and then signing the eMAR. All NARC administration will be documented immediately after administering a medication and will reflect an accurate count of the medication at all times.
- At the end of each shift, reviews each individual resident's eMAR to ensure all documentation is complete.
- Encourages residents to learn medication names, dosages, functions, and potential side effects (depending on individual Residential Treatment Plan).
- Follows guidelines in the medication policy. Remains constantly alert to changes in medication and updates medication charts as needed.
- Ensures that client rights are protected.
- Assists in crisis intervention. Answers crisis calls and contacts appropriate treatment team members.
- Escorts and supervises residents during community outings.
- Documents all interactions with residents during each shift according to policy and Oregon Administrative Rules.
- Documents all critical incidents in a timely manner and notifying supervisor immediately of any critical incident.
- Knows supervisor's contact information.
- Completes shift summary and individual resident notes each shift.
- Adheres to all New Narrative policies and procedures.
- Adheres to the NASW Code of Ethics.
- Overnight employees must be awake, alert and dressed at all times.
- Completes other tasks as assigned by House Manager, Facility Administrator, or Residential Program Manager.
- Must have a criminal records clearance through the State Mental Health Division prior to starting employment.
- Must be tested for tuberculosis within two weeks of date of hire.
- Must undergo a minimum of 16 hours pre-service orientation, which will include a review of house rules, policies, and procedures; education on psychiatric disabilities; an overview of resident service arrangements; a summary of each resident's risk factors; medication management procedures; food service arrangements; a summary of resident's assessment and residential service plan; Credible; and any other relevant information.
- Will not work over 40 hours per week unless authorized by a supervisor.
- Will report to work promptly and will adhere to all scheduling and attendance policies.
- Regular in-service training on issues relevant to residential care to total not less than 8 hours a year. Training will be arranged by the Facility Administrator.
- Attend and positively participate in required meetings, including mandatory monthly staff meetings.
- Pursues ongoing development of skills and competencies.
- Follows all agency policies, procedures, and protocols.
- Complies with all New Narrative safety rules and regulations.
- Follows through on all directives and instructions.
- Maintains security of keys, files, and facility systems.
- Will be required to work at other sites during times of temporary need.
Positions Reporting: (Listing of job incumbents reporting into this position): None
Education/Certificates/Licenses/Registration: QMHA credentials preferred.
Experience/Qualifications: Must be 18 years of age and capable of implementing the emergency procedures and disaster plan.
Impact: New Narrative residential operations are an essential part of New Narrative's overall continuum of service and supports. As a member of a residential team, Residential Support Specialists will help to insure best practices, positive clinical outcomes, and quality of services.
