Parts Department Customer Service Representative

1 week ago

Union, NJ, United States Atrium Staffing Full time
About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a home appliance machine distributor, is looking for a Parts Department Customer Service Representative to join their team. Salary/Hourly Rate: $18/hr - $20/hr Position Overview: The Parts Department Customer Service Representative is responsible for assisting customers looking for parts for their machines by phone, email, and in person. The Parts Department Customer Service Representative will be the liaison between the customer, technician, and vendors, ensuring that the parts they need are identified, ordered, and installed. Responsibilities of the Parts Department Customer Service Representative:
  • Answer phones for customers looking for parts.
  • Help in-person customers looking for parts at our parts counter.
  • Answer emails regarding parts orders.
  • Process parts orders from technicians by placing orders with different vendors.
  • Process parts orders from different vendors for warehouse stock.
  • Follow up with vendors on pending parts orders.
  • Processing warranties for parts replaced.
  • Process returns for parts not needed.
  • Process repair orders for third-party repair vendors.
  • Process quotes for work orders technicians diagnosed that require additional parts.
  • Find part numbers by reading manuals.
Required Experience/Skills for the Parts Department Customer Service Representative:
  • History of using manuals and diagrams to identify parts that a customer needs.
  • Ability to multitask and be organized.
  • At least 2 years of corporate customer service experience.
  • Ability to be proactive during downtime.
Preferred Experience/Skills for the Parts Department Customer Service Representative:
  • Order entry experience in the automotive industry or any related heavy machinery industry.
  • Parts Department Customer Service Representative experience (having worked at a parts counter).
Education Requirements:
  • Associate's degree is preferred.
Benefits: 
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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