Member Service Representative

4 days ago

Waterford, MI, United States Genisys Credit Union Full time
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Member Service Representative at our Waterford - Walton branch. This position is eligible to earn incentive pay.

Position Purpose:

Ensures that members are promptly and professionally served whether performing teller functions or performing a broad variety of member services functions.

Job Duties (include but not limited to):

  • Performing financial transactions such as cash withdrawals, deposits, transfers, loan payments and more per credit union practices and policies.
  • Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives
  • Opening and closing membership accounts
  • Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines
  • Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
  • Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.
  • Ensures that the Credit Union's quality reputation is maintained and projected.

Qualifications:

  • High School Graduate or equivalent required
  • Customer service experience preferred
  • Sales experience preferred
  • Knowledge of lending processes helpful
  • Cash handling experience helpful

Skills/Abilities:

  • Good communication skills
  • Professional appearance, dress, and attitude
  • Good math skills
  • Able to operate related computer applications and basic business equipment
  • Good typing skills

Benefits:

  • Vacation and Paid Time Off
  • Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
  • Paid Tuition to $5000 per year
  • Bereavement Pay
  • Holiday pay at 8 hours per observed holiday
  • 401k up to 3% match and 5% Profit Share

Don't meet every single requirement listed here? That's okay At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have EOE M/F/Disability/Veteran

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