Scale Customer Success Manager

1 week ago

United States SEMrush Full time

Hi there

We are Semrush, a global Tech company developing our own product - a platform for digital marketers.
Are you ready to be a part of it? This is your chance We're hiring for Scale Customer Success Manager (North American and Brazilian Markets).

Tasks in the role

Our Scale Customer Success Team is responsible for full lifecycle events of our Semrush SMB clients; they develop creative solutions to extend reach in 1 to many formats, promote customer adoption and account activation, and support customer growth and retention.

  • Successfully build relationships with multiple new customers at one time through 1:many events like webinars, virtual office hours and small workshops or online community events.
  • Make product and workflow recommendations within the Semrush platform acting as a Product Expert
  • Engage 1:1 with assigned customers as-needed at critical points in the customer journey to ensure adoption
  • Successfully facilitate expansion opportunities of small apps and add-ons
  • Deliver great customer experiences while following our Scaled Customer Success playbooks
  • Manage customer outreach campaigns through email, phone and LinkedIn, marketing upcoming events and promotions
  • Ability to analyze and understand client results, performance and situation to uphold a service-first approach to achieve collective goals and exceed client expectations.
  • Be a "Team Player" and share with peers new workflows and strategies that have been successful for you, plus leaning on peers so that the whole team succeeds
  • Assist with digital projects, including initiatives such as demo experiments, new content creation etc. to enhance customer experience and drive business objectives
  • Ability to facilitate and negotiate contract renewals for existing customers
Who we are looking for

Required Qualifications:
  • Ability to speak Portuguese and English at a professional level
  • 2+ years of work in a customer success, sales, or digital marketing role
  • Experience hosting webinars or other digital 1-to-many formats
Preferred Qualifications:
  • Ability to speak Spanish in addition to English and Portuguese at a professional level
  • Experience with Semrush, SEO, or being a small business owner
  • You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
We will try to create all the right conditions for you to work and rest comfortably
  • Unlimited PTO
  • Low cost medical, dental, and vision plans
  • Life insurance
  • Accidental death and dismemberment (AD&D) insurance
  • Dependent Care Savings Accounts and Flexible Spending Accounts
  • Health Saving Account
  • Short-term and long-term Disability
  • Employee Assistance Program
  • Employee Resource Groups
  • 401(k) plan
  • Paid parental leave
  • Relief Fund
  • Travel coverage
  • Corporate events
  • Teambuilding
  • Snacks, drinks at the office


A little more about our company

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing.

We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing.

Our Diversity, Equity, and Inclusion commitments

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.

Our new colleague, we are waiting for you

  • Success at Scale Programs Manager III

    3 days ago

    United States GitHub Full time

    United StatesCustomer SuccessExperienced ProfessionalIndividual ContributorYes4835Full TimeJob DescriptionAbout GitHub GitHub is the world's leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to...

  • Customer Success Manager

    6 days ago

    United States Lob Full time

    Customer Success Manager - CommercialIn this role,  you will manage a high volume book of business and lead the renewals process to retain and grow customer relationships. You will actively manage a SMB/MM book of business and work directly with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. You...

  • Customer Success Manager

    5 days ago

    United States Goodshuffle Pro Full time

    About GoodshuffleAt Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.About the RoleAs a...

  • Customer Success Manager

    4 days ago

    United States Broccoli AI Full time

    About BroccoliBroccoli is building the AI operating system for the $500B home services market. We deploy intelligent AI agents at the front lines of HVAC, roofing, and other trades businesses to answer calls, engage customers, book jobs, and ensure every lead is captured.Broccoli AI has scaled rapidly with hundreds of customers relying on our Voice AI to run...

  • Customer Success Manager

    3 days ago

    United States Udext Full time

    We're Udext, a fast-growing SaaS platform trusted by hundreds of customers, including global brands like Burger King, Hyundai, Mercedes-Benz, Dunkin', and Sherwin-Williams. Our mission is to redefine how organizations connect and communicate with their non-desk teams.As our first Customer Success Manager, you'll shape the foundation of how we support,...

  • Customer Success Manager

    3 days ago

    United States Passage Health Full time

    Customer Success ManagerLocation: NYC hybridCompensation: $90k-$120K + equityAbout Passage HealthPassage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology. The diagnosis rate for autism has surged over the past decade to 1 in 31 children. Yet families still face waitlists of up...

  • Customer Success Manager

    5 days ago

    United States Statusphere Full time

    About StatusphereStatusphere is an influencer-marketing technology platform built for enterprise brands to make human-generated content scalable, measurable and brand-safe across social, retail and paid media channels. The platform uses AI to automate and orchestrate large-scale creator programs—from sourcing and vetting influencers, to fulfillment,...

  • Manager, Customer Success

    4 days ago

    United States Cornerstone OnDemand Full time

    We're looking for aManager, Customer SuccessThis role is Remote, United StatesCornerstone is seeking an agile, results driven professional to serve as Manager, Customer Success. This role will report to the AMER Customer Success Director and will lead a team of Customer Success Managers (CSM) responsible for engaging with customers in a scaled approach to...

  • Manager, Customer Success

    3 days ago

    United States Multiplier Full time

    Job Title: Manager, Customer Success Location: United States (Remote-Friendly)Department: Customer SuccessReports to: Director, Customer SuccessAbout Multiplier TechnologiesMultiplier Technologies is a global HCM SaaS platform redefining how companies manage and support distributed teams. We simplify the complexities of global employment, payroll, and...

  • Customer Success Manager

    3 days ago

    United States nearmap Full time

    Company DescriptionNearmap is unique. A global technology company with incredible people; a market-leader with energy and spirit. Nearmap was named as one of the world's 10 Most Innovative Companies by Fast Company magazine - and we are growing!What we doWe provide easy, instant access to high-resolution aerial imagery, city-scale 3D content, AI datasets and...