Credit and Collections Analyst
2 days ago
Location: Charlotte, NC (Hybrid - Tues/Wed/Thurs in office. Mon/Fri remote)
Job Duration: 6 months ( possibility of extension )
Pay Rate: $38/hr W2
Role Overview:
Manage credit, collections, and customer service for an assigned portfolio, ensuring cash collection goals are met in a high-volume environment. Focus on dispute resolution and deduction analysis for Fortune 500 accounts.
Key Responsibilities:
- Conduct collections and resolve payment issues with a customer-focused approach.
- Investigate and validate customer disputes, deductions, and claims promptly.
- Apply cash and adjustments accurately using Oracle (preferred).
- Respond to customer inquiries within 24 hours.
- Analyze invoices for contract compliance and support month-end closing.
- 3-5 years of collections experience, preferably in high-tech or high-volume settings.
- Advanced Excel proficiency (assessment required).
- Experience with dispute resolution for Fortune 500 accounts.
- Strong communication, negotiation, and organizational skills.
- Ability to work independently and under tight deadlines.
- Oracle or similar ERP experience is a plus.
- Bachelor's degree preferred but not required.
Preferred: Oracle experience; degree in Accounting/Business.
Note: This is not a front-end collections role. Hybrid schedule is fixed; training may require initial full-time in-office attendance.
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