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Front Desk Agent

3 weeks ago

Lancaster, CA, United States Wyndham Garden Lancaster Full time

Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Key Responsibilities:

  • Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
  • Handle guest requests and complaints promptly and professionally.
  • Manage cash drawer and process payments (room charges, cash, debit, or credit).
  • Keep the front desk area and lobby clean and organized.
  • Coordinate with housekeeping to ensure room readiness for guests.
  • Provide guests with directions and information about the property and local attractions.
  • Answer guest calls, messages, and process requests or concerns.
  • Run daily reports and ensure the accuracy of information.
  • Assist guests with special requests and ensure their satisfaction.
  • Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements:

  • High school diploma or equivalent.
  • Strong communication and customer service skills.
  • Ability to work independently and handle stressful situations.
  • Proficiency in Windows operating systems and office software.
  • Ability to work well with others and develop positive working relationships.
  • Ability to lift to 50 pounds occasionally and 10 pounds frequently.