Customer Support Specialist IV

7 days ago

Memphis, TN, United States ECS Limited Full time

ECS is seeking a Customer Support Specialist IV to work in our Memphis, TN office.

  • Respond to customer issues via phone and email.
  • Provide technical support to computer users with varying degrees of experience.
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Follow established processes for customer acquisition, account creation and maintenance.
  • Perform and research customer issues, configurations and provide a full problem analysis, documentation, escalation and resolution.
  • Familiarity working with file structures, databases and proficiency with ServiceNow a plus.
  • Works independently and with team to resolve issues which are not defined in process flows.
  • Assist customers in resolving any and all deficiencies. Develop some Standard Operating Procedure documentation.
  • Maintain, manage and execute daily activities including, test file creation, test file evaluation.
  • Receive, track, and review all related documents and procedures in the eVS process, including serving as subject matter expert in the File testing phase.
  • Adapt quickly to rapidly changing priorities and requirements.
  • Assist in developing less experienced staff when appropriate.
  • Other duties as needed.
  • Requires a high school diploma or equivalent and 6 years' experience in the field or in a related area.
  • Ability to work independently with very limited supervision on complicated tasks required.
  • Strong interpersonal and professional oral and written communication skills required. Wide degree of creativity and latitude is expected.
  • Ability to adapt to rapidly changing requirements.
  • Experience developing and implementing automated or streamlined solutions.
  • Must be able to obtain and maintain a public trust clearance

  • Registered Nurse

    6 days ago

    Memphis, TN, United States Customer Value Partners Full time

    Overview CVP is seeking a PRN Registered Nurse Clinical Documentation Integrity Specialist to provide back up coverage to our team at the Lt. Col. Luke Weathers, Jr. VA Medical Center in Memphis, TN. This RN will support the Veterans Health Administration's Clinical Documentation Integrity program by ensuring accurate and complete documentation for both...

  • Registered Nurse

    2 days ago

    Memphis, TN, United States Customer Value Partners Full time

    Overview CVP is seeking a PRN Registered Nurse Clinical Documentation Integrity Specialist to provide back up coverage to our team at the Lt. Col. Luke Weathers, Jr. VA Medical Center in Memphis, TN. This RN will support the Veterans Health Administration's Clinical Documentation Integrity program by ensuring accurate and complete documentation for both...

  • Registered Nurse

    15 hours ago

    Memphis, TN, United States Customer Value Partners Full time

    Overview CVP is seeking a PRN Registered Nurse Clinical Documentation Integrity Specialist to provide back up coverage to our team at the Lt. Col. Luke Weathers, Jr. VA Medical Center in Memphis, TN. This RN will support the Veterans Health Administration's Clinical Documentation Integrity program by ensuring accurate and complete documentation for both...

  • Customs Specialist

    56 minutes ago

    Memphis, TN, United States Addison Group Full time

    Job Title: Customs Specialist / Entry Writer Location (city, state): Memphis, TN 38115 Industry: Transportation & Logistics Pay: $18.75 - $25 / hour (based on experience) Benefits: This position is eligible for medical, dental, vision and 401k. About Our Client: Addison Group is partnering with our client to hire a Customs Specialist / Entry Writer. The...

  • Pharma Support Services Specialist

    2 weeks ago

    Memphis, TN, United States Option Care Health Full time

    Extraordinary Careers. Endless Possibilities. With the nation's largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate...

  • Customer Relations Specialist

    1 week ago

    Memphis, TN, United States Gossett Motor Cars Full time

    GOSSETT MOTOR CARS | West Tennessee One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team. This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in...

  • Customer Relations Specialist

    10 minutes ago

    Memphis, TN, United States Gossett Motor Cars Full time

    GOSSETT MOTOR CARS | West Tennessee One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team. This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in...

  • Pharma Referral

    2 weeks ago

    Memphis, TN, United States Option Care Health Full time

    A leading home infusion provider is seeking a Specialist in Pharma Support Services in Memphis, TN. This role involves managing referral processes, collaborating with clinical teams, and ensuring customer satisfaction through effective communication. Candidates should have at least 1 year of relevant experience and a high school diploma. Strong customer...

  • SITECH Technology Support Specialist

    2 weeks ago

    Memphis, TN, United States Thompson Machinery Full time

    Technology Support Specialist - SITECH ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the...

  • Field Support Specialist

    2 weeks ago

    Memphis, TN, United States Tremco Full time

    BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control...