Part-Time Branch Experience Specialist I

2 weeks ago

Santa Fe, NM, United States Del Norte Credit Union Full time

Job Type

Part-time

Description

A key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution.

Essential Functions & Responsibilities:

Level I & II :

  • Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner.
  • Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
  • Process paying and receiving transactions to include: deposits, loan payments, cashiers checks, and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance, answering questions about products and services, and problem resolution. Maintain and balance operating cash daily.
  • Maintain and balance operating cash daily
  • Greet members/guests to establish rapport and direct to appropriate area.
  • Promote a needs based member education culture within the branch to identify opportunities to promote credit union products and services to live DNCU's mission of improving lives while meeting and/or exceeding established member education goals.
  • Work effectively in a team environment contributing to the success of the branch and organization.
  • Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
  • Perform other related job duties as assigned.
Senior:
  • Serve as a role model and coach for proactive member service initiatives.
  • Assist members of the credit union with their financial needs in a professional, friendly, knowledgeable, and timely manner.
  • Support management with daily, weekly, and monthly operational tasks as well as cash and other
    audits.
  • Proactively mentor, direct, and coordinate the activities of the Branch Service Specialist staff and
    assist the branch management team in meeting branch, organizational, operational, member education expectations.
  • Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
  • Process paying and receiving transactions to include deposits, loan payments, cashier's checks,
    and issuance of gift and travel cards, closing accounts, stop payments, address file maintenance,
    answering questions about products and services, and problem resolution.
  • Maintain and balance operating cash daily.
  • Greet members/guests to establish rapport and direct to appropriate area.N0%Promotes a needs based member education culture within the branch to identify opportunities to
    promote credit union products and services to live DNCU's mission of improving lives while
    meeting and/or exceeding established member education goals.
  • Work effectively in a team environment contributing to the success of the branch and organization.
  • Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
  • Perform other related job duties as assigned.
Performance Measurements:

This role is eligible for a $1.00 per hour differential. This differential will be added to your hourly rate. If you depart this role, your hourly rate will be REDUCED by this $1.00 per hour differential.

Salary:

Level I:

The salary range for this position is $15.77 - $19.71 an hour. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on qualifications, internal equity, and the budgeted amount for the role.

Level II:

The salary range for this position is $17.39 - $21.74 an hour. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on qualifications, internal equity, and the budgeted amount for the role.

Senior:

The salary range for this position is $19.32 - $24.15 an hour. New hires are typically brought into the organization at a rate between the range minimum and the range maximum, depending on qualifications, internal equity, and the budgeted amount for the role.

Benefits:
  • Medical, Dental and Vision insurance. Available the first of the month following date of hire.
  • 401(k) - Traditional or Roth
  • Paid Time Off
  • Eleven paid holidays/year
  • Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
  • Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.
Work Location:
  • Primary Location - Midtown Branch in Santa Fe, NM
  • Must be available to cover our Southern Region. Branches for our Southern Region include Santa Fe (Midtown, DeVargas and Cerrillos) locations.


Requirements

Experience:

Level I:

A minimum of six months of similar or related experience. Strong cash handling and customer service experience.

Level II:

One year to three years of similar or related experience.
A minimum of two years of teller experience. Experience in multi-tasking, strong attention to detail, cross-selling, and problem resolution while providing excellent customer/member service experience.

Senior:

Three years to five years of similar or related experience.

Education:

A high school education or GED.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

Ability to handle sensitive information with complete confidentiality and professionalism
Professional appearance and demeanor
Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values
Conduct themselves and members fairly, ethically, and with confidence
Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities
Must have good communication and PC skills
Critical thinker and effective problem solver
Collaborative service skills
Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications

Physical Requirements:

May require siting or standing for extended periods of time.

  • Branch Experience Specialist

    1 week ago

    Santa Fe, NM, United States Del Norte Credit Union Full time

    Job Type Full-time Description A key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution. Bilingual in English and Spanish strongly preferred. Incentive offered for bilingual proficiency. Work Location: Cerrillos Branch located in Santa Fe, NM Salary: Level I: The starting salary range for...

  • Branch Experience Specialist

    3 days ago

    Santa Fe, NM, United States Del Norte Credit Union Full time

    Job Type Full-time Description A key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution. Bilingual in English and Spanish strongly preferred. Incentive offered for bilingual proficiency. Work Location: Cerrillos Branch located in Santa Fe, NM Salary: Level I: The starting salary range for...

  • Branch Experience Associate Manager

    2 days ago

    Santa Fe, NM, United States Del Norte Credit Union Full time

    Job Type Full-time Description About us At DNCU, we're committed to a mission of improving lives and our vision of serving as an ideal partner for a better future for our members. We call it Del Norteño Pride and it's at the heart of what we do and who we are. Summary Del Norte Credit Union is seeking a passionate and service-driven Branch Experience...

  • Branch Experience Associate Manager

    1 week ago

    Santa Fe, NM, United States Del Norte Credit Union Full time

    Job Type Full-time Description About us At DNCU, we're committed to a mission of improving lives and our vision of serving as an ideal partner for a better future for our members. We call it Del Norteño Pride and it's at the heart of what we do and who we are. Summary Del Norte Credit Union is seeking a passionate and service-driven Branch Experience...

  • Branch Manager

    2 days ago

    Santa Fe, NM, United States Century Bank Full time

    REPORTS TO: Retail Manager SUPERVISES: Assistant Branch Manager, Teller Supervisor, Universal Bankers PURPOSE OF POSITION Administers operation of branch office. Is responsible for daily operations, profitability, and image of the branch facility. Provides general direction, motivation and supervision of branch personnel. MAJOR DUTIES AND RESPONSIBILITIES...

  • Branch Manager

    3 days ago

    Santa Fe, NM, United States Century Bank Full time

    REPORTS TO: Retail Manager SUPERVISES: Assistant Branch Manager, Teller Supervisor, Universal Bankers PURPOSE OF POSITION Administers operation of branch office. Is responsible for daily operations, profitability, and image of the branch facility. Provides general direction, motivation and supervision of branch personnel. MAJOR DUTIES AND RESPONSIBILITIES...

  • Branch Manager

    1 week ago

    Santa Fe, NM, United States Guadalupe Credit Union Full time

    We're Hiring: Branch Manager Location: On-site in Santa Fe, NM Status: Full-Time (40 hours/week) Starting Salary: $71,244.00 Guadalupe Credit Union is looking for a Branch Manager to join our team! In this role, you'll lead and develop branch staff to empower members through every interaction. You'll ensure your team has the skills and knowledge to provide...

  • Branch Manager

    17 hours ago

    Santa Fe, NM, United States The Hertz Corporation Full time

    We are looking for a Branch Manager with a passion to drive customer satisfaction while being the brand ambassador. If this is you, and you're ready for your next destination, then you have cruised to the right spot! Wage: $52,000.00/annually Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential , Power your...

  • HLE Branch Manager

    1 week ago

    Santa Fe, NM, United States Hertz Full time

    Job Description We are looking for a Branch Manager with a passion to drive customer satisfaction while being the brand ambassador. If this is you, and you're ready for your next destination, then you have cruised to the right spot! Wage: $52,000.00/annually Benefits and Perks: Not only do you get to be part of an organization where you Drive your...

  • Patient Experience Specialist

    2 weeks ago

    Santa Fe, NM, United States Allevio Care Full time

    About Allevio At Allevio, we're on a mission to empower healthcare practice owners by removing the operational and administrative roadblocks that can get in the way of exceptional patient care. We specialize in streamlining core functions-like billing, compliance, patient management, and talent recruitment so providers can stay focused on what matters most:...