Guest Services Specialist

POSITION: Guest Services Specialist

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Manager

FLSA STATUS: Salaried/Exempt

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Specialist for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square.

Essential Duties and Responsibilities

• Develop and facilitate Team Member training programs: annual, client-based, and new-hire orientations

• Act as the liaison to clientele (Saints and Pelicans) for coordinating league-specific training initiatives

• Creative design and drafting of Team Member bulletins and correspondence

• Creative design and development of quarterly newsletter

• Create, edit, and update departmental manuals and materials

• Maintain and update Team Member Tool Box

• Assist in coordination and facilitation of Team Member Podcasts

• Facilitate Reward & Recognition program during events (i.e., MVTM, A Little Lagniappe)

• Coordinate events as part of Reward & Recognition program (i.e., Cinema in the Square, TM Appreciation Party)

• Address questions/concerns via the Guest Services general phone line

• Assist in monitoring and responding to Caesars Superdome, SKC, Champions Square & ADA Contact Us emails

• Serve as ADA Facilitator during events

• Assist with supervising the Incident Management System (IMS), devices, and upgrades

• Serve as Lead Person on duty on a rotation basis for events

• All other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must successfully pass a driving record and criminal background check

• Experience with various methods of training

• Excellent interpersonal and customer service skills

• Effective communicator, both verbal and written

• Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)

• Extensive experience with Photoshop and InDesign (or similar program)

• Self-motivated and able to motivate others

• Ability to perform multiple tasks and meet deadlines

• Exceptional organizational and time management skills

• Goal orientated, team player

• Easily adapts to change

• Able to work nights, weekends, and holidays as needed

Education and/or Experience

• Bachelor’s degree or 2-3 years experience in a Hospitality/Customer Service based industry

Certificates, Licenses, Registrations

• Must possess a valid United States Driver’s License at time of appointment and throughout employment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.