Patient Service Representative

2 weeks ago


Arcadia, CA, United States Pacer Group Full time
Job Title: Patient Services Representative
Location: Arcadia, CA 91007
Job Duration: 13 weeks
Shift: Day Shift | 5x8 Hours (08:00 AM - 05:00 PM)


Job Responsibilities
  • Act as the primary point of contact for patients in-person and by phone.
  • Greet patients, address concerns, and escalate issues when necessary.
  • Perform patient check-in/check-out, collect co-payments, issue receipts, and reconcile payments.
  • Verify patient demographics and insurance information in CS-Link/Epic.
  • Schedule appointments and complete patient registration.
  • Process and track referrals and authorizations across various insurance types.
  • Handle patient and provider correspondence.
  • Explain policies, procedures, and services to patients.
  • Maintain cleanliness and sanitize workspace per department guidelines.
Required Qualifications
  • High School Diploma or equivalent.
  • Fully vaccinated and boosted for COVID-19.
  • Minimum 1+ year recent experience in an outpatient clinic or medical office.
  • Minimum 1+ year call center experience.
  • Knowledge of medical insurance, referral processes, and benefit plans.
Preferred Qualifications
  • 2+ years of recent experience as a Patient Service Representative.
  • Familiarity with patient check-in processes.
  • Hands-on experience with CS-Link/Epic.


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