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Customer Service Representative

3 weeks ago

Chandler, AZ, United States Tailored Management Full time
Customer Service Representative
Location: 2505 W Chandler Blvd., Chandler, AZ 85224
Start Date: 2/2/2026
Pay Rate: $21.00/hour (Paid weekly)
Contract Duration: 12-month initial contract
Possibility of extension or full-time conversion based on performance, attendance, and business needs
Benefits: Health, Vision, and Dental.

Position Summary:
We are seeking an experienced Customer Service Representative (Level III) to support participants in employer-sponsored 401(k), pension, and non-qualified deferred compensation plans. The role involves guiding participants through account management, executing financial transactions, and ensuring accuracy in processing.
This is an on-site position during training, with work conducted in a virtual setting from the office location.

Schedule:
  • Training: Monday to Friday: 9:00 AM - 5:30 PM EST
  • Post-training, TBD but should be 8.5 hours between 9AM and 10PM EST
Candidate Expectations:
Before applying, please be aware of the following requirements and expectations:
  • Cell Phones: Usage restricted to designated areas and times (to be discussed by the manager).
  • Dress Code: Professional business casual is mandatory - including for interviews.
  • Attendance: Reliable attendance is essential. Proper procedures must be followed for absences (call-out line, notifying supervisors and vendors).
  • Punctuality: A maximum of 16 hours of time off is allowed within the first 90 days. It is strongly recommended not to schedule any time off during training.
  • On-Site Training: Candidates must work onsite during training and should not bring personal items such as blankets to the workplace.

Required Skills & Qualifications:
  • Minimum of 2 years of customer service experience in a fast-paced environment.
  • Strong computer skills, including proficiency with Microsoft Outlook, Word, and PowerPoint.
  • Ability to multitask across multiple systems while maintaining client engagement and accuracy in documentation.
  • Excellent written and verbal communication skills, with a focus on professionalism and clarity.
  • Strong problem-solving and conflict-resolution skills, with the ability to remain calm and respectful under pressure.
  • Receptive to coaching, feedback, and ongoing skill development.
  • Ability to handle sensitive and confidential information responsibly.
  • Highly motivated, self-driven, and adaptable to change.
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