Night Audit

2 weeks ago

Park City, UT, United States HYATT Hotels Full time
Summary:
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.

Tucked away in the Wasatch Mountains, you will discover Hyatt Centric Park City. This is a fantastic opportunity to join a passionate team at the only true ski-in/ski-out hotel nestled at the base of Canyons Village, just steps away from the brand new 10-person Sunrise Gondola opening this winter Hyatt Centric Park City is seeking colleagues with unmatched service. We care for people so they can be their best.

About the Role - Night Auditor

Hyatt Centric Park City is seeking a part-time Night Auditor. The Night Auditor is responsible for overseeing specific night audit duties and managing the Front Office during the overnight shift. This role requires the ability to work independently with minimal supervision, as well as the skills to coordinate and interact effectively with a diverse range of individuals. Due to the nature of this role, candidates must have open availability including overnights, weekends, and holidays.

Basic Job Duties and Expectations:

• Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.

• Follow the hotel's rate structures, discounts and sell/upsell strategies.

• Coordinate all guest requests, inform guests of hotel services, features and room amenities

• Handle guest problems with courtesy, empathy, sincerity and care, both verbally and through written communication.

• Create and cancel guest reservations through Reserve according to hotel policy

• Create conversations and share a moment by making a real connection with the guests.

• Prepare incoming guest reservations according to guest preferences

• Perform other tasks as assigned by management.

• Answer incoming hotel calls and monitor all telecommunication systems.

• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.

• Use of various hotel specific technology such as Zingle, Opera, Reserve, Hotsos, Colleague Advantage, Infrasys etc.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt has a very competitive benefit package for colleagues, which may include:
  • Complimentary or Discounted hotel room nights
  • Unlimited colleague and friends & family discounted room rates
  • Bereavement and jury duty pay
  • Vacation, sick, new child leave
  • Medical, dental and vision Insurance, discounted prescriptions for full time colleagues after 30 days employment
  • 401(k) w/ match
  • Direct deposit
  • Complimentary colleague meals
  • Complimentary parking
  • Discounted ski pass (reimbursement to take place at conclusion of season)
  • Opportunity for growth and advancement
Qualifications:
  • Genuine desire to meet the needs of others in a fast-paced environment
  • Strong customer service skills
  • Knowledge of safety and security procedures
  • Proficiency in computer-based tasks such as data entry, accounting, word processing, invoicing, and billing
  • High attention to detail and strong organizational skills
  • Effective time management and multitasking abilities
  • Excellent verbal and written communication skills
  • Problem-solving skills and ability to de-escalate tense situations
  • Ability to stand for extended periods
  • Flexible availability, including overnight shifts, weekends, and holidays
  • Previous customer service or hotel experience preferred

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