Document Control Supervisor

1 day ago

St Paul, MN, United States Indecomm Global Services Full time
About the Organization
Founded more than 25 years ago, Indecomm blends intelligent automation with deep mortgage banking expertise to deliver groundbreaking mortgage innovations that help businesses optimize operations and achieve competitive advantage. Backed by a 1500-strong global workforce, Indecomm's automation-as-a-service approach benefits mortgage organizations, enabling them to offer better borrower experiences by streamlining middle and back-office operations.

Indecomm takes an automation-first approach, partnering with large and mid-sized lenders, servicers, mortgage insurers, and title companies to create efficiencies at every phase of the mortgage lifecycle. Specifically, Indecomm products and services leverage robotics process automation (RPA), supervised automation, and machine learning to tackle the industry's most complex operational challenges.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Exempt/Non-Exempt
Exempt

Full-Time/Part-Time
Full-Time

Location
St. Paul, MN

Description

Position Title: Document Control Supervisor

Classification: Exempt /Full-Time

Location: St. Paul

Pay Range - $55,000 - 60,000k/ Annual

'Indecomm is an Equal Employment Opportunity Employer'

Position Summary

The Document Control Supervisor is responsible for overseeing the review, processing, and management of final mortgage loan documents to ensure accuracy, compliance, and timely delivery. This role requires strong organizational skills, attention to detail, and the ability to lead a team in a fast-paced environment while maintaining exceptional quality standards.

Key Responsibilities:

  • Conduct monthly partnership calls via Teams with clients, including PowerPoint presentations on workflow.
  • Analyze client pipelines to ensure quality and accuracy in meeting contractual SLAs.
  • Collaborate with IT on client requests and development projects.
  • Supervise and coordinate daily operations for trailing/final document processing.
  • Review and inspect all final loan documents for accuracy and completeness within designated timelines.
  • Capture required data elements in applications and ensured proper documentation in the system.
  • Monitor and manage reports to track outstanding documents and resolve exceptions promptly.
  • Communicate with internal teams, lenders, and title companies via email or phone to follow up on pending documents.
  • Ensure timely check-in, filing, and shipment of documents to their final destination.
  • Train and mentor team members on best practices and compliance requirements.
  • Maintain adherence to company policies, industry regulations, and client service level agreements (SLAs).
Position Requirements

Must Have:
  • High School Diploma or GED required; Associate's or Bachelor's degree preferred.
  • Minimum 6 months' experience working with mortgage and title documents.
  • Prior experience in post-closing or title company operations preferred.
  • Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Ability to learn and adapt to new applications/platforms quickly.
  • Excellent time management, organizational skills, and attention to detail.
  • Ability to work independently and lead a team with minimal supervision.
  • Strong written and verbal communication skills.
Physical Requirements
  • Ability to lift up to 25 pounds as needed.
Work Environment & Expectations
  • Must be able to work on-site in St. Paul, MN.
  • Schedule: 7:30 AM - 4:00 PM (Candidates must be ready to work at 7:30 AM).
  • Fast-paced, deadline-driven environment requiring accuracy and efficiency.


Req Number
MOR-25-00015

Salary Range
$55,000 - $60,000 annually (based on experience)

Position
Document Control Supervisor - Mortgage

Division
Post Close Hub

Open Date
12/17/2025

This position is currently accepting applications.

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