Salesforce Technical Architect

1 week ago

Los Angeles, CA, United States Lorven Technologies Full time
Role: Salesforce Technical Architect

Location: Los Angeles, California, US (Day one Onsite)

Job Type: Contract

Job Description
  • Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce.
  • 15+ years of Salesforce experience, with at least 8+ years as a Technical Architect.
  • Proven experience with Service Cloud and Agentforce / Agent Workspace.
  • Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat.
  • Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools.
  • Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC).
  • Familiarity with Salesforce Data Model, Security, and Sharing rules.
  • Excellent communication, presentation, and stakeholder management skills.
  • Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features.

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