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Shift Leader
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The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant's business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.
May perform any or all of the following duties:
- Consistently provide a quality product and customer service experience that delivers total customer satisfaction
- Strive to improve the skills and performance of all Crew Persons
- Support efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
- Comply with all Company policies and procedures regarding business and personnel practices
- Model and encourage Company shared values
- Demonstrate oral and written communication skills; communicate effectively with various contacts (internal and external)
- Attend training to remain current on industry trends
- Participate in company meetings, webinars and conference calls
- Perform other duties and/or special projects as assigned in response to changing business conditions and/or requirements
Position Qualifications/Core Competencies:
- Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
- High School Diploma/General Equivalency Diploma (GED) required
- Must have excellent planning and time management skills
- Must have team building skills
- Must have investigative and problem solving skills
- Must have ability to troubleshoot cash handling problems
- Must have reliable personal transportation, a valid driver's license and proof of insurance
- Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant's needs and maintains an open door policy
- Bi-lingual skills a plus
- Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
Work Environment:
- Fast paced environment working with kitchen equipment in tight quarters
Physical Demands:
- Stand for long periods of time
- Bend and stoop
- Work around heat
- Able to lift 50 75 lbs. comfortably
- Work with various cleaning products
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
