Security Systems- Application Engineer
2 weeks ago
We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.
Job Summary
Miller Electric-As an Application Engineer, you will be responsible for the troubleshooting and programming of Integrated Enterprise Security Systems. Examples of these include the following: Access Control, IP/CCTV, Intrusion, Intercom, and Wireless Systems, which may include hardware, software, and networking products. The ability to understand the scope of work and provide the required technical support. Managed services (MSP) experience is preferred.
Application Engineer may connect to systems remotely or in person, attend client sites, and complete the required programming. The ideal candidate possesses strong communication and organizational skills to ensure smooth operations with a background in security. This position is critical to enhancing customer satisfaction. As a part of quality control, the Application Engineer effectively manages assigned projects, clients, and service requests. This includes immediate engagement, proper customer communication, needed escalations, and required follow-up.
Benefits:
- Medical, Dental, and Prescription Drug Insurance (100% of the premium covered by Miller Electric...yep, seriously)
- 401k retirement and matching
- Life Insurance
- Accidental Death & Dismemberment Insurance
- Short & Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Vacation & Holidays
- Tuition Reimbursement Program
- Wellness Program
- The Application Engineer is responsible for programming devices, network products, and configurations at customer sites and diagnosing and optimizing product performance. Ensures customer satisfaction by training field technicians and customers on systems.
- Responsible for the overall administration of various service requests, timely completion of service reports, and the tracking of upgrade requirements for assigned customers.
- Performs necessary services and remote diagnostics.
- Provides operator training and ongoing support for customers.
- Ability to delight customers by developing solid relationships and striving to exceed customer expectations.
- Submission of expense reports, and weekly timesheets.
- Acts as a customer liaison to relentlessly drive customer issues to resolution.
- Consistently meets all performance goals.
Candidates shall have one of the following certifications to apply:
- Genetec Certification
- Software House Certification
- Lenel Certification
- Exacqvision Certification
- Aviligilon
- CompTIA ( A+, Network +, Security +, Cloud+ or Server+ )
- CISCO (Implementing and Operating)
- Cybersecurity Basics
- Microsoft Azure
- Cloud Computing Fundamentals
High School Diploma, GED, or Associate's Degree
Work Environment
- Teamwork is required.
- Ability to shift focus and prioritize work orders daily.
- The AE may be required to provide on-call, after-hours support or work different shifts based on company needs. This may include nights, weekends, and holidays.
- Must have a valid driver's license.
#miller
#LI-JJ1
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
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