IT Help Desk Technician

4 days ago

Nashville, TN, United States STI Full time
We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.

IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.

-Customer Support for DHS Applications

-Following up with customers to ensure full resolution of issues

-Installing or changing software to fix issues

-Remotely accessing software to resolve issues

-Diagnosing problems

-Reset AD and mainframe passwords and unlock accounts

  • HELP DESK AGENT

    2 days ago

    Nashville, TN, United States STI Full time

    TSS Ops Help Desk Agent for S.H.Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week is 37.5 hrs./wk. The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to...

  • HELP DESK AGENT

    1 week ago

    Nashville, TN, United States STI Full time

    TSS Ops Help Desk Agent for S.H.Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week is 37.5 hrs./wk. The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to...

  • HELP DESK AGENT

    2 days ago

    Nashville, TN, United States STI Full time

    TSS Ops Help Desk Agent for S.H.Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week is 37.5 hrs./wk. The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to...

  • HELP DESK AGENT

    7 hours ago

    Nashville, TN, United States STI Full time

    TSS Ops Help Desk Agent for S.H.Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.** The standard work week is 37.5 hrs./wk. The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to...

  • Level 1 Support Desk Technician

    6 days ago

    Nashville, TN, United States Top Talent Recruiter Full time

    Level 1 Support Desk TechnicianLEVEL 1 SUPPORT DESK TECHNICIAN Nashville, TN Job Description: The Level 1 Support Desk Technician will be the first line of support and work with Level 2 and Level 3 Engineers to support a client base of over 100 companies. In this role, you will be responsible for answering, updating, and replying to help desk inquiries and...

  • Help Desk Admin Assistant

    6 days ago

    Nashville, TN, United States STI Full time

    The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS...

  • Help Desk Admin Assistant

    7 hours ago

    Nashville, TN, United States STI Full time

    The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS...

  • Service Desk Technician

    1 week ago

    Nashville, TN, United States IntePros Full time

    Our client in Nashville, TN has an opening for an IT Help Desk Technician fora long-term contract through the end of 2025. This is a full-time onsite role - Monday - Friday, 8:00 - 4:30 p.m. This role will serve as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through...

  • Help Desk Specialist

    3 days ago

    Nashville, TN, United States Scion Staffing Full time

    Scion Staffing has been engaged to conduct a search for a Help Desk Specialist on behalf of a mission-driven professional organization that champions the advancement and empowerment of its members. This is a full-time onsite position based in Nashville, Tennessee. POSITION OVERVIEW We are looking for a Help Desk Specialist who is passionate about...

  • Help Desk Specialist

    7 hours ago

    Nashville, TN, United States Scion Staffing Full time

    Scion Staffing has been engaged to conduct a search for a Help Desk Specialist on behalf of a mission-driven professional organization that champions the advancement and empowerment of its members. This is a full-time onsite position based in Nashville, Tennessee. POSITION OVERVIEW We are looking for a Help Desk Specialist who is passionate about...