Customer service rep i

1 week ago

Passaic, NJ, United States Randstad Full time

Looking for a steady career move with a team that actually promotes from within? Our client is hiring a Customer Service Representative at $18.50/hr to help manage delivery routes and support customers from 10:00 AM to 6:30 PM (Sunday, Monday, Thursday, Friday, and Saturday). You'll be the go-to person for solving delivery issues, chatting with drivers, and keeping things organized using MS Office If you're a multitasker who stays cool under pressure and wants a job where you can truly grow, we'd love to have you join our fast-paced team. Apply today and jumpstart your future

salary: $18.49 - $18.5 per hour
shift: First
work hours: 10 AM - 6:30 PM
education: High School

Responsibilities

What your day-to-day will look like:

• Assist customers and business partners via telephone and email

• Handle customer complaints in a calm, professional manner

• Diagnose, assess, and resolve problems or issues

• Monitor progress of delivery routes

• Scan haul-away pods and verify stamps

• Process changes or cancellations to delivery orders

At a minimum, you'll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

• High school diploma or equivalent

• 1-year related experience preferably within a call center environment

• strong customer service skills and the ability to satisfactorily resolve issues

• Solid ability to multitask with exceptional organizational skills

• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Skills

Customer Service Support Call Center Support Specialist Phones
Qualifications Years of experience: 1 year Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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