Patient Services Coordinator

7 days ago

Cincinnati, OH, United States Ovation Fertility Full time

Our purpose is to bring the joy of parenthood through innovative science, but it's difficult to summarize Ovation® Fertility in just one sentence. Yes, we're a nationwide network of IVF and genetics laboratories that have been using collaborative medicine to make parenthood possible since 2015. We're also a renowned provider of Fertility Storage Solutions, donor eggs, genetic testing and gestational surrogacy services. However, that's not all. Ovation Fertility is also a great place to work and grow.

We're in the business of creating families. Every day, we help patients overcome the complex causes of infertility to have the families they have always dreamed of. We've also created a different type of family: a workplace family. Together, our team members work hard to help patients become parents while helping each other grow to reach their full potential.

The Patient Services Coordinator is responsible for providing the day-to-day support to ensure efficient operations of the Ovation Laboratory Front Office. This position is heavily patient facing and requires the ability to multitask in a fast paced environment. The Patient Services Coordinator is required to support the mission, vision, values, and strategic initiatives of Ovation Fertility and must demonstrate a commitment to provide quality service to patients, physicians, coworkers, and the public.

We have an immediate opening for a full-time Patient Services Coordinator to join our Cincinnati, OH team. The schedule is Monday-Friday 7:00am-3:30pm, with rotating weekends and 2-3 holidays per year.

How You'll Contribute:

  • Greet patients and manage front office
  • Check patients in for appointments and sanitize rooms
  • Answer patient phone calls and route appropriate team
  • Register new patients into laboratory EMR
  • Schedule patient appointments
  • Send and verify consents
  • Take payments and work closely with Ovation Billing team
  • Process and fax completed lab reports results to referring physicians
  • Data entry into EMR
  • Act as liaison between lab staff and medical team
  • Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
  • Assist lab staff in administrative projects
  • Perform all other duties as assigned
What You'll Bring:
  • High school diploma or equivalent is required
  • 2+ years previous experience in an administrative role; medical office experience preferred
  • Knowledge of medical software, terminology and procedures preferred
  • Knowledge of HIPAA Regulations preferred
  • Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
  • Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
  • Excellent organizational skills
  • Ability to work independently, under pressure and within deadlines
  • Exceptional written and verbal communication skills and attention to detail
  • Ability to work as part of a team
  • Good research skills
  • Tech savvy
  • Flexibility and willingness to learn at all times
  • Excellent multi-tasking abilities
  • Ability to use billing systems
  • Knowledge of HIPAA Regulations
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:
  • Full-Time Employees (30+ hours/week):
    Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
  • Part-Time Employees:
    401(k) with company match and performance-based bonus opportunities
  • Per Diem Employees:
    401(k) with company match

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the "Apply" button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under "Share This Job" at the top of the screen.

To learn more about our company and culture please visit our website.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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