Patient Account Representative

Patient Account Representative Opportunity

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

Visit us on-line at: https://emeraldcoastbehavioral.com/

The Patient Account Representative is responsible for working throughout the patient revenue cycle to include but not limited to verification of benefits, processing insurance claims, collecting payments, communicating with patients regarding their financial responsibilities, and processing charity applications.

Job Duties/Responsibilities:

• Billing and Collections Responsibilities:

  • Provides account and billing information to patients, collection/early out/ and physician billing agencies.
    • Priority is to complete in a timely manner with follow up on insurance companies owing a balance.
    • Follows up on third party accounts that are pending on the AR.
  • Ensures the effective implementation of collection measures for uncollected accounts:
    • Controls collection efforts of accounts in an organized, professional and efficient manner.
    • Contacts patients within the required timeframe regarding outstanding balance.
    • Prepares billing correspondence within required timeline.
    • Ensures the assigned contacts are made daily and documented.
  • Provides required follow-up on all patient balance accounts as assigned.
  • • Priority in timely follow-up efforts on accounts aged over 90 days.
    • Documents follow-up efforts clearly with phone, person contacted, resolution, and check numbers as applicable.
    • Ensures collection letters are sent to comply with established corporate policy and collection procedures.
    • Reviews accuracy of demographics and billing information in the system.
  • Maintains documentation of accounts placed with the bad debt agencies. Acts as a liaison with each agency.
    • Identifies accounts that are ready for placement with the bad debt agencies.
    • Sends bad debt ready accounts to each agency.
    • Closes accounts with the bad debt agencies when collection efforts are completed.
  • Monitors the accounts placed with our early out agency to ensure that the accounts are being worked.
• Verifies insurance coverage and benefits.

• Communicates and assists patients with charity and/or Medicaid applications.

• Physician Billing Responsibilities:

  • Maintains documentation of accounts placed with physician billing agency and accounts to be written off as uncollectible.
  • • Acts as the liaison with physician billing company and physicians to ensure accounts are properly charged for the services provided.
    • Prepares the billing spreadsheet for submission to the physician billing agency, as assigned.

• Prepares the daily bank deposit. Reconciles and posts EOBs and adjustments. Issues refunds on self-pay accounts and notifies insurance companies of overpayments.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition Assistance Program
• Career development opportunities within UHS and its 300+ Subsidiaries
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Job Requirements:

• High School Diploma or equivalency required. Some college or billing coursework preferred.
• One (1) year customer service experience required. Two (2) year's healthcare billing experience preferred.
• Ability to apply technical and computer/software skills.
• Excellent communication, interpersonal, organizational and service excellence skills.
• Detail oriented and able to multi-task and change directions quickly.

Employment with Emerald Coast Behavioral Hospital requires successful completion of a Level II background Screening. For additional information on this screening requirement, visit the Florida Care Provider Background Screening Clearinghouse Education and Awareness website at https://info.flclearinghouse.com/

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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