Customer Experience Specialist

16 hours ago

Trent Woods, NC, United States New Bern Auto Group Full time
Join the Winning Team at New Bern Auto Group
Position: Experience Consultant (Sales)
Location: New Bern, NC
Employment Type: Full-Time

About New Bern Auto Group
New Bern Auto Group is one of the most dynamic, customer-driven dealerships in Eastern North Carolina. We're growing fast, we love what we do, and we're looking for energetic people who want to build a rewarding career-not just another job. If you're passionate about helping customers and want to be part of a high-performance team, this is the place for you.

What You'll Do
As an Experience Consultant, you'll be the first point of contact for our shoppers, helping them discover the perfect vehicle while creating an unforgettable customer experience. This is a sales position-but without the pressure and fear of commission-only pay. We set you up to succeed with a supportive environment, steady income, and the tools you need to win every day.

Your Responsibilities
  • Engage customers in person, online, and by phone with enthusiasm and professionalism
  • Set high-quality sales appointments and follow up with confidence
  • Present and demonstrate vehicle features, technology, and benefits
  • Create a friction-free, customer-first buying experience
  • Maintain detailed notes in the CRM and stay on top of follow-ups
  • Work closely with sales leadership to meet and exceed customer satisfaction goals
  • Stay informed about inventory, new models, and automotive trends
  • Bring positive energy to the showroom every single day
What Makes This Role Different
  • A sales career without the fear-you get stable pay PLUS bonuses, not commission-only stress
  • Clear expectations, strong support, and continuous training
  • A fun, competitive, team-focused environment that celebrates your wins
  • Real opportunities for advancement within New Bern Auto Group
Who We're Looking For
  • High-energy communicators who love working with people
  • Motivated individuals who want to grow their income and career
  • Confident appointment-setters with strong phone and interpersonal skills
  • Customer-focused candidates who thrive in a fast-paced sales environment
  • Automotive experience is great, but not required-we'll train the right person
  • Comfortable using computers, tablets, and CRM systems
What We Offer
  • Competitive hourly pay + achievable bonuses
  • Comprehensive professional training
  • Clear career paths across sales, management, and more
  • Employee discounts on vehicles and service
  • Full benefits package (health, dental, vision, PTO, 401k)*
  • A fun, upbeat culture where your effort truly pays off


Ready to Join the New Bern Auto Group Family?
Apply today with your resume and a short note about why you'd be a great fit. We can't wait to help you build a career where you grow, earn, and love what you do

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