Member Service Representative

5 days ago

Deerfield, IL, United States Planet Fitness Deerfield Full time

At Planet Fitness, we pride ourselves in creating a culture thatempowers people to live a healthy lifestyle. Our goal is to assistour members and our employees to reach their full potential.

Weare currently looking for a high energy individual with a passion forhelping others and a drive to succeed to join our team The MemberServices Representative is responsible for creating a positive memberexperience by providing a superior level of customer service toPlanet Fitness members, prospective members and guests.

WhyPlanet Fitness?

Eachof our employees receive:

  • Complimentary Black Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs

EssentialDuties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

PhysicalDemands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
  • Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

  • Potential of up to three raises per year
  • Great career advancement opportunities
  • Insurance benefits for full time staff

401kbenefits based upon eligibility

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