MEDICAL ASSISTANT SCHEDULER

Job Type

Full-time

Description

SUMMARY/OBJECTIVE

Possess excellent customer service skills as (s)he will work directly with our patients to ensure a delightful experience. The GI procedure scheduler is responsible for efficiently coordinating and scheduling gastrointestinal procedures to ensure optimal provider utilization and maintain target procedural volumes. This role requires excellent communication skills, attention to detail, knowledge of medical terminology, the ability to multi-task, and a commitment to providing exceptional service to patients, physicians and staff.

ESSENTIAL FUNCTIONS

• Completes the procedure scheduling process in a timely and accurate manner to meet departmental standards.

• Provides patients and their families with pre-procedure instructions as directed by the provider, ensuring understanding and compliance with preparation protocols.

• Demonstrates excellent customer service to patients, addressing questions, concerns, and scheduling needs in a compassionate manner.

• Collaborate with Clinical Coordinator and Director to optimize scheduling efficiency and maintain target procedural volumes.

• Serve as the liaison between patients, the office, and external facilities to facilitate scheduling of recommended procedures.

• Adheres to clinic policy and procedure when documenting information in patient's medical record.

COMPETENCIES

• Must demonstrate appropriate technical skill level to utilize Epic.

• Must possess and demonstrate excellent public relation skills to effectively communicate with internal and external clientele (to include clear voice and good listening skills).

• Must be able to follow and uphold policies and procedures to include confidentiality, personal appearance, and parking guidelines.

• Must be able to work independently with an ability to exercise good judgment, discretion, and decision-making skills.

• Must maintain acceptable attendance record; punctual and reliable pursuant to Clinic Policy. (Is prepared for and arrives to, work & events on-time.) Attends mandatory departmental meetings and training sessions.

• Adapts to new situations and changing work responsibilities' occasionally on short notice. Is open to suggestions and constructive criticism and is able to utilize input from others. Looks for acceptable solutions in conflict situations.

• Continually gains expertise on the job and is receptive to new work assignments. Puts forth an effort to acquire new or broader job knowledge, either through on-the-job opportunities or available training.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Physical Surroundings:

• Must be able to work in a team environment. Works in a large, single room within a work cubicle or in a single office.

• Sedentary work that involves sitting the majority of the time.

• Must be able to multi-task and to adjust work pace to meet patient volume demands in a fast-paced environment demonstrating tact, courtesy and discretion at all times.

Light Work/Lifting/Reaching/Manual Dexterity:

• Able to get up and down from chair with ability to walk to equipment.

• Exerts a negligible amount of force to move objects; occasionally exerts up to 10 pounds.

• Able to lift, carry, push, pull or stretch to retrieve and/or handle documentation or objects.

• Able to lift documentation or objects from a lower-to-higher position or moving objects horizontally from position-to-position.

• Able to use computer keyboard and mouse.

• Able to extend hand(s) and arm(s) in any direction.

• Able to perform continuous fine hand manipulation/motion.

Talking/Hearing/Visual Activity:

• Must be able to wear a headset.

• Must be able to communicate or exchange instructions or information by means of spoken word accurately and discreetly.

• Able to perceive sounds at normal speaking levels with or without correction.

• Required to have close visual acuity to perform activities such as: viewing a computer terminal, reading, and/or utilizing phone system.

TRAVEL

No travel is expected; however, it may occasionally be necessary to attend meetings or training sessions.

Requirements

Required Education and Experience

• High school diploma or GED

• Completion of an accredited Medical Assistant program or 1 year of Medical Assistant work experience within the last 2 years.

• Medical Assistant Certification must be obtained within 90 days of employment.

• CPR certification within 90 days of employment.

Preferred Education and Experience

• Preferred one-year experience in a health care facility as a Medical Assistant.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Must meet department standards for general abilities and typing tests; must have accurate keyboard skills.

• Must have knowledge of Windows-based computer applications.

• Must be detail oriented and able to access data from varied resources and programs.

• Must possess professional manner and appearance.