Valet Attendant

2 weeks ago

Norfolk, VA, United States Glass Light Hotel & Gallery Full time
We're more than just a team - we're a community dedicated to making a difference every day.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you

The Valet Attendant courteously and safely parks and retrieves guest vehicles, and must have a minimum of 1 year of driving with a valid Driver's License.

Join a Team that Puts Your Well-Being First

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here's how we show our commitment:
  • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
  • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
  • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
  • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered
  • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
  • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations
We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today

Responsibilities
  • Greet arriving guests warmly and assist them with parking their vehicles in a safe and efficient manner.
  • Drive and maneuver guests' vehicles carefully to designated parking spots, ensuring that all safety protocols and procedures are followed.
  • Retrieve guests' vehicles promptly upon request, assist with loading luggage or belongings, and ensure that vehicles are returned in the same condition as received.
  • Welcome arriving guests and assist them with unloading luggage or belongings from their vehicles.
  • Escort guests to their rooms, carrying luggage as needed, and provide information about hotel amenities, services, and local attractions.
  • Assist guests with luggage storage, retrieval, and delivery to their rooms, ensuring that all items are handled carefully and delivered promptly.
  • Provide courteous and attentive service to guests, responding promptly and professionally to their requests, inquiries, and concerns.
  • Offer assistance with transportation arrangements, restaurant reservations, and other guest needs, and provide directions and recommendations for local attractions and activities.
  • Anticipate guests' needs and preferences and proactively offer assistance and solutions to enhance their stay experience.
  • Adhere to all safety protocols and procedures, including traffic laws, vehicle handling guidelines, and security measures, to ensure the safety and security of guests, vehicles, and property.
  • Maintain cleanliness and orderliness of the valet parking area, bell stand, and lobby entrance, including removing debris, organizing luggage carts, and replenishing supplies as needed.
  • Report any safety hazards, maintenance issues, or security concerns to the appropriate supervisor or manager for resolution.
Skills Required
  • Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; possess and maintain a driving record that meets Olympia Hotel Management's Driver Evaluation Criteria in order to drive the hotel van
Experience / Education
  • Previous valet experience is preferred; minimum of 1 year of driving with a valid Driver's License; must maintain a valid driver's license and comply with our DMV guidelines; (You may request a copy of the DMV guidelines from your General Manager at any time.) Previous experience driving a van is preferred. Experience in guest service and/or working with the public is helpful; high school diploma and/or equivalent work experience
Performance Measurement
  • 90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others, Guest Response scores, etc.
Physical Demands
  • This is a physically demanding job that requires extended periods of walking, standing, bending, and lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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