Bi-Lingual Spanish Medical Scheduler
1 week ago
Responsibilities
Job Summary
The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast dedication to delivering outstanding patient care. A high level of empathy and attention to detail are crucial to ensure the safety of the patient and provide the best care possible.
Essential Duties and Responsibilities in both Languages
- Displays excellent communication skills and telephone etiquette.
- Answers incoming calls in a courteous and professional manner-identifies self and company.
- Follows workflow and protocol to ensure HIPAA compliance.
- Places calls to referring physicians for patients expressing difficulty with scheduling, if applicable
- Ability to defuse situations while handling challenging patients or circumstances with a compassionate approach, recognizing that patients may be concerned about their health.
- Understands workflow and scheduling expectations, ensuring accurate scheduling of all procedures in accordance with RadNet protocol.
- Leverages RIS and Knowledge Management resources to provide accurate information regarding insurance, site information, procedures, and prep protocol.
- Shows care and compassion for all callers.
- Maintains good rapport with referring physicians, secretaries and clinical site staff.
- Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
- Updates account information at the point of scheduling.
- Communicates and interacts with all departments effectively and professionally.
- Demonstrates comprehension of Key Performance Indicators (KPIs) and consistently meets scheduling and call handling expectations.
- Stay informed about changes in workflow, important alerts and policies relevant to scheduling and patient care by reading weekly newsletters, Things to Know communication, and team chats.
- Actively engage in team huddles and training sessions to strengthen expertise, taking ownership of personal development and knowledge enhancement.
- Punctuality is essential. The scheduler is expected to arrive promptly for each shift, ready to fulfil their responsibility effectively.
- As a bi-lingual scheduler, effectively communicate with patients in preferred language, ensuring the accurate conveyance of medical information and terminology.
- Clear and precise communication in both languages in essential to uphold patient safety and satisfaction.
Minimum Qualifications, Education and Experience
- Must be able to type fluently in English while speaking with callers in either language.
- Must reside within 50 miles of our Bloomfield NJ training office.
- Knowledge of medical terminology in both languages.
- Knowledge of medical insurance plans.
- Ability to schedule patients rapidly and accurately.
- General knowledge of computers and Microsoft Office software.
- Provides clear written and verbal communication in both languages.
- Detail-oriented.
- Ability to multi-task and be organized.
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Kenilworth, NJ, United States RadNet Full timeResponsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast...
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Kenilworth, NJ, United States RadNet Full timeResponsibilities Job Summary The Bi-Lingual Scheduler is responsible for efficiently scheduling, rescheduling, and canceling appointments, including answering questions regarding their exam, and following the workflow to ensure HIPAA compliance. . This role demands exceptional communication skills, ability to schedule complex studies, and a steadfast...
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