IT Systems Administrator
1 week ago
Franklin Mountain Management (FMM) provides best-practice Business Services to FMI and FM family of companies in the areas such as Financial Accounting, Investor Relations, HR, IT, Purchasing and Procurement, Legal, and Risk Management. FMM is seeking an Information Technology professional to join our team in the role of IT Systems Administrator. The position is located in Franklin Mountain Management, LLC located in Downtown El Paso, TX, we offer competitive pay, benefits, and opportunity for advancement.
Job Summary:
The IT Systems Administrator provides essential technical support for Franklin Mountain Management. This role assists with troubleshooting, resolving basic IT issues, and supporting production staff and equipment on the shop floor. The position is critical to maintaining uptime and efficiency in a fast-paced manufacturing environment.
Principal Duties & Responsibilities:
- Respond promptly to help desk requests from production and office staff, including machine operators and print technicians.
- Troubleshoot and resolve basic hardware and software issues for computers, printers, barcode scanners, and production equipment.
- Assist with setup, configuration, and maintenance of workstations and printers in manufacturing and office areas.
- Support users with login issues, password resets, and access to software (ERP, MES, print management, Office 365).
- Escalate complex issues to higher-level IT staff or vendors as needed.
- Document support requests, solutions, and recurring problems.
- Perform routine checks on production line computers, print servers, and network connectivity.
- Assist with inventory tracking of IT equipment and supplies.
- Follow organizational IT processes, procedures, and security guidelines.
- Provide hands-on support for basic troubleshooting of production line automation systems and print management solutions.
- Maintain a clean and organized work area, including IT storage and repair spaces.
- Bachelor's degree in computer science, information technology with 2 plus years of experience or associate's degree with 4 plus years of experience
- Strong knowledge of Windows Operating Systems Microsoft Office 365
- Familiarity with printers, barcode/RFID systems, and basic networking concepts.
- Strong problem-solving and communication skills.
- Ability to work effectively with production staff and management.
- Willingness to learn and adapt to new technologies and manufacturing processes.
- Availability for after-hours or weekend support as needed.
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