IT Support Technician

5 days ago

Richmond, VA, United States Tivolisworld Full time
Job Description
About the Role:

Tivoli'sWorld Staffing is seeking a dependable and technically skilled IT Support Technician to support our clients' growing technology needs. This position is ideal for candidates experienced in both on-site and remote technical support, capable of troubleshooting a variety of IT issues across hardware, software, and networks.

Key Responsibilities:

  • Provide front-line remote and on-site technical support for desktops, laptops, printers, and mobile devices
  • Troubleshoot a wide range of technical issues including software errors, hardware failures, and connectivity problems
  • Assist with user account setup, email configuration, password resets, and basic network access support
  • Guide users through issue resolution remotely via phone, email, or screen-sharing tools
  • Install, configure, and update operating systems and applications
  • Maintain ticket logs, documentation, and escalate complex cases to senior support when necessary
  • Ensure client systems follow company policies and meet security standards
Requirements

Skills & Qualifications:
  • Strong troubleshooting skills across hardware, software, and networking environments
  • Proficient in remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Zoom, etc.)
  • Familiarity with Windows, macOS, and basic mobile operating systems
  • Experience with cloud platforms and business applications like Microsoft 365 and Google Workspace
  • Clear communication skills and a professional, customer-focused approach
  • Ability to multitask and prioritize in a fast-paced support environment
Preferred Certifications (not required):
  • CompTIA A+ or Network+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Google IT Support Professional Certificate
Education & Experience:
  • Associate degree in IT, Computer Science, or related field
  • 1-2 years of prior helpdesk or IT support experience
Benefits

Benefits of Working with Tivoli'sWorld:
  • Competitive bi-weekly pay
  • Temp-to-perm growth opportunities with reputable companies
  • Hands-on experience with varied client environments
  • Flexible assignments including remote and hybrid options
  • Supportive agency team helping match you with the right roles
  • Quick onboarding process and access to tools you need to succeed

Join a network of professionals who thrive in dynamic, tech-driven environments. Apply today and take the next step in your IT support career with Tivoli'sWorld.

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