Experience Center Associate

3 days ago

Chicago, IL, United States HNI Workplace Furnishings Full time
Description

Position at HNI Workplace Furnishings

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging.

What We Need:

We are looking for an Experience Center Associate to join our HNI Workplace Furnishings team.

This Role will support the HON Flagship Showroom and the Allsteel Experience Center located in Fulton Market, Chicago, Illinois.

The Experience Center Associate will promote company brands by developing and maintaining a functional showroom that delivers exceptional customer experience, dealer education, facilities management, marketing alignment, and drives successful sales engagements. This role is responsible for all showroom administration, ensuring operational efficiency and excellence through standardization, process improvement, and project management.

What You Will Do:
  • Represent the strategic brand identity, welcome guests, curate an elevated brand experience, drive increased traffic, and elevate utilization of the facility.
  • Support curation of client, dealer, and influencer experiences, including, but not limited to, brand activation moments, hospitality, and follow up communication.
  • Maintain working relationships with sales team, local dealer sales representatives, and influencers. Manage onsite literature and product sample libraries and sample chair program for both brands.
  • Ensure visit/event materials and content are aligned with specified brand.
  • Seek continuous improvement of Standard Operating Procedures to make the space more functional for customers and sales members.
  • Responsible for resetting showroom, restocking supplies, ensuring kitchen area well-kept, and assist is technology needs.
  • Provide back-up support, if needed, regarding showroom calendar maintenance, facilitate schedules, and communicate with sales team to notify team of major events, product installations, etc. Maintain and communicate with a showroom dashboard that provides visibility to weekly events and showroom activity.
  • Support the Chicago showroom experience visits and events, manage calendars, and arrange travel for a variety of members and customers across both brands.
  • Coordinate with Chicago showroom team to organize facilities for visits/events, to curate visits experience activities accordingly, to manage catering, transportation, location, invitees, equipment, and promotional materials.
  • Oversee and execute product installers and Field Service Engineers for product installations partnering with Design, Customer Support, Product Management, Engineering, and Manufacturing to actively manage location product quality. Manage punch lists to completion timely.
  • Help coordinate on-site contractor needs and provide facility access accordingly.
  • Apply proactive troubleshooting and problem-solving skills for any emerging issues before or during the visit/event.
  • Manage the visits/ event budget to include tracking, processing of invoices, dispute resolution, and overall awareness.
  • Gather feedback to evaluate the success of the event/visit and make appropriate recommendations for improvement as needed.
  • Prepare insightful and accurate reporting and PowerPoint presentations to stakeholders.
  • Participate in activities as appropriate to ensure the success of the organization.
What You Have:
  • Bachelor's degree Required. Preferred degrees and/or areas of concentration include, but are not limited to, Architecture and Design, Interior Design, Digital Communications, or Marketing.
  • A minimum of 1 year of hospitality or event management experience with a focus on customer experience/client relations, event planning, project management, showroom management, or facilities management preferred.
  • Previous experience with hospitality preferred.


HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [email protected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

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