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IT Project Manager

2 weeks ago

New York, NY, United States DBI Consultants Full time
Job Description

About Us:

At DBI Construction Consultants, we are construction experts who specialize in evaluating damaged structures. Our mission is simple: provide clear, independent, and accurate recommendations backed by hard evidence and deep expertise. In a world of uncertainty, we bring our clients clarity and confidence.

The salary for this position is $75k-95k depending on experience and skillset. Employees receive a competitive salary plus the opportunity for two performance/profit-based bonuses in June and December annually.

SUMMARY OF JOB PURPOSE:

The IT Project Manager plays a crucial role in ensuring the successful planning, execution, and delivery of technology initiatives across the organization while also providing daily frontline Helpdesk support. The primary purpose of this position is to manage department and company-wide IT projects from initiation through completion, ensuring they are delivered on time, within budget, and aligned with business objectives, while simultaneously handling user support tickets and contributing to the stability of DBI's IT operations. This dual responsibility requires balancing immediate user needs with longer-term project execution, ensuring both daily service excellence and strategic progress. The IT Project Manager reports directly to the IT Director.

In addition to project oversight, the IT Project Manager contributes to the continuous improvement of IT operations and project delivery standards. They actively participate in developing and refining project management frameworks, while also supporting end-users through ticket resolution, account management, and troubleshooting. The IT Project Manager collaborates closely with IT sub-departments-Helpdesk, Networking, and Cybersecurity-to facilitate knowledge sharing and ensure the seamless integration of deliverables. As DBI's IT Department is currently a small but growing team of two, this role is expected to be highly hands-on, adaptable, and resourceful. By promoting best practices and staying informed on emerging technologies and methodologies, they drive innovation and efficiency across the IT Department. The IT Project Manager is also expected to travel 10-20% of the time for project-related activities, training, and company needs.

PRIMARY JOB RESPONSIBILITIES:
  • Define project scope, goals, deliverables, and success criteria in collaboration with leadership.
  • Plan, execute, and finalize IT projects with oversight and approval from the IT Director, ensuring alignment with organizational goals, timelines, and budgets.
  • Organize and manage cross-functional projects, taking on responsibility and ensuring accountability.
  • Develop and maintain project documentation, including schedules, task lists, progress reports, and post-project reviews.
  • Monitor project milestones, proactively identify risks, and implement mitigation strategies.
  • Communicate effectively, ensuring transparency on project status and expectations.
  • Collaborate with IT sub-departments (Helpdesk, Networking, Cybersecurity) to ensure cohesive delivery.
  • Track project budgets, costs, and resource allocation, ensuring efficient use of company resources with oversight from the IT Director.
  • Manage vendor relationships, contracts, and external service providers as needed for project execution.
  • Participate and lead project meetings, facilitate discussions, and resolve conflicts to maintain momentum.
  • Ensure compliance with IT policies, security standards, and best practices in all project deliverables.
  • Uphold the values of DBI Consultants and foster a collaborative, professional team culture.
  • Maintain confidentiality of sensitive data and information while exercising sound judgment and discretion.
  • Commit to ongoing professional development and support the development of IT staff through mentorship.
SECONDARY JOB RESPONSIBILITIES:
  • Provide recommendations for continuous improvement in both IT project workflows and Helpdesk support models.
  • Provide daily Helpdesk support by responding to user tickets, troubleshooting hardware, software, and network issues, and escalating complex problems as needed.
  • Perform all other duties as assigned by the IT Director.
REQUIRED QUALIFICATIONS
  • A Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field from an accredited university is required.
  • Three (3) to Five (5) years of experience in IT project management or related technology leadership role.
  • Experience providing direct Helpdesk or end-user support in addition to project management responsibilities.
  • Proven track record of managing IT infrastructure, cybersecurity, or enterprise software projects.
  • Demonstrated ability to lead cross-functional teams and manage multiple priorities simultaneously.
  • Strong understanding of project management methodologies (Agile, Waterfall, or hybrid).
  • Must be comfortable delegating and have strong leadership and organizational skills.
  • Motivated, detail-oriented, and able to thrive in a fast-paced, small-team environment.
  • Willingness to travel 10-20% of the time to support projects, training, and company operations.
  • Possess a valid driver's license and a satisfactory driving record.
SKILLS AND ABILITIES
  • Strong verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences.
  • Excellent interpersonal skills, fostering collaboration and teamwork across departments.
  • Proficiency with project management tools (e.g., Microsoft Project, Asana, Jira, or similar).
  • Proficient in Microsoft Office.
  • Motivated and detail-oriented.
  • Ability to work independently.
  • Knowledge of IT systems, networking, cybersecurity principles, and enterprise applications.
  • Ability to provide frontline Helpdesk support while balancing longer-term project management priorities.
  • Strong time management and organizational skills; able to balance multiple priorities and meet deadlines.
  • Technically astute and able to engage with subject matter experts across IT sub-departments.
  • Ability to provide leadership in both support and project management functions.
  • Willingness to pursue certifications such as PMP, CAPM, ITIL, or CompTIA certifications to enhance both Helpdesk and project delivery capabilities.
  • Responsible fiscal judgment toward project budgeting and expenses.


WORKING CONDITIONS:

Work is performed primarily in the office, as DBI is a work-from-office environment. This role may require flexible hours, including evenings, weekends, or holidays, to support project deadlines, system maintenance, or urgent IT issues. The position also requires 10-20% travel to support IT projects, training, satellite office locations, and company operations.

In addition, this role may involve work at new office buildouts and renovations, which can include active construction zones. While safety protocols will be followed, the employee may occasionally be exposed to noise, dust, or other environmental conditions typical of a construction site when installing IT infrastructure or coordinating with contractors.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

The work requires frequent use of a computer, keyboard, and other office equipment, requiring close visual acuity to view a computer terminal, read printed documents, and prepare detailed reports. The employee must be able to sit or stand for extended periods of time, walk between office locations, and participate in meetings or project discussions.

This role may also require handling and transporting IT equipment such as laptops, desktop computers, monitors, servers, and networking gear. The employee should be able to lift, carry, push, or pull items weighing up to 40 pounds. Occasional bending, stooping, crouching, or reaching may be required when installing equipment in server rooms, under desks, or in tight office spaces.

The employee may be required to work in active construction zones, which could involve exposure to noise, dust, or limited ventilation. Physical agility and awareness are required to safely move through these environments while setting up IT infrastructure or coordinating with contractors.