Order Fulfillment Specialist

4 days ago

Minneapolis, MN, United States Merchology Full time

Job Type

Full-time

Description

Mur-chol- uh -jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner

Merchology seeks an Order Fulfillment Specialist for our Customer Service team. Reporting to the Customer Service Supervisor, the Order Fulfillment Specialist is a critical role that works behind the scenes to check in on all orders that are currently processing. The Order Fulfillment Specialist will be tasked with reviewing orders that have partial products committed and checking with our vendors on the status of the remaining product and working with our production team on upcoming firms to ensure they are set to go out on time.

A successful Order Fulfillment Specialist will:

  • Professionally communicate via phone and email with vendor partners and customers
  • Proactively manage and oversee customer orders are on track to meet customer deadlines
  • Investigate and resolve orders beyond their designated shipping date
  • Act as the liaison between the customer and Merchology's operations team regarding issues during the production process
  • Review past due orders to get the order closed and billed
  • Process new tickets in the operations pipeline
  • Create tickets for damaged items in order questions pipeline
  • Send initial emails to customers
  • Update orders based on customer requests in Merchology's ERP, NetSuite
Requirements

REQUIRED QUALIFICATIONS
  • High school diploma or GED required; Associates or Bachelors degree preferred
  • One or more years of customer service experience in retail, restaurant, sales, or office environment
  • Friendly and team-oriented attitude to Win as a Team
  • Efficient and detail-oriented
  • Microsoft Office Suite proficiency
  • HubSpot or CRM knowledge a plus
WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:
  • Competitive compensation: the pay range for this role is $20.50 to $24.00 per hour.
  • Generous PTO (18 days per year)
  • 8 company-paid holidays
  • Hybrid work schedule for select departments
  • 40 hours of paid volunteer time
  • 401(k) with match
  • Medical and dental insurance options, spending account options, including an HSA with employer match
  • Company-paid life insurance
  • Company-sponsored social events
  • Premium brand partner discounts
  • Employee-led events that include recognition, wellness, volunteering and DE&I
LOCATION
  • 3000 Niagara Lane North, Plymouth, MN 55447
  • Hybrid role: Three days onsite and two days remote following training - there is no option for fully remote work
INDUSTRY
  • Business to Business E-commerce and Apparel

Merchology is an equal opportunity employer and Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.

  • Fulfillment Specialist

    14 hours ago

    Minneapolis, MN, United States Walgreens Full time

    Job Description: Job Summary: The Fulfillment Specialist is responsible for performing tasks involved in processing and shipping orders to the customer for Centralized Services Pharmacy Fulfillment Center. Job Responsibilities: Responsibilities may include: receiving, scanning, picking, packing, auditing and shipping prescriptions to the customer. Tracks...

  • Plants - Order Fulfillment

    1 week ago

    Minneapolis, MN, United States KOEHLER & DRAMM INC Full time

    Since 1955, we have been the Midwest's premier floral supply distributor. We're based in Minneapolis and proudly serve customers in Minnesota, Wisconsin, Iowa, and the Dakotas. With the largest warehouse facility in the upper Midwest, we carry an extensive selection of fresh cut flowers, hard goods and supplies, plants, and custom designed bouquets and...

  • Plants - Order Fulfillment

    6 days ago

    Minneapolis, MN, United States KOEHLER & DRAMM INC Full time

    Since 1955, we have been the Midwest's premier floral supply distributor. We're based in Minneapolis and proudly serve customers in Minnesota, Wisconsin, Iowa, and the Dakotas. With the largest warehouse facility in the upper Midwest, we carry an extensive selection of fresh cut flowers, hard goods and supplies, plants, and custom designed bouquets and...

  • Plants - Order Fulfillment

    3 hours ago

    Minneapolis, MN, United States KOEHLER & DRAMM INC Full time

    Since 1955, we have been the Midwest's premier floral supply distributor. We're based in Minneapolis and proudly serve customers in Minnesota, Wisconsin, Iowa, and the Dakotas. With the largest warehouse facility in the upper Midwest, we carry an extensive selection of fresh cut flowers, hard goods and supplies, plants, and custom designed bouquets and...

  • Specialist, Factory Order

    1 week ago

    Minneapolis, MN, United States Element Fleet Corporation Full time

    Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the...

  • Hardware Fulfillment

    2 days ago

    Minneapolis, MN, United States Dahl Consulting Full time

    Overview 2 days ago Be among the first 25 applicants This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $25.00/hr - $30.00/hr Contract Duration: 12-months Compensation: $25.00 - $30.00 per hour What youll do as the Hardware Fulfillment & Inventory...

  • Hardware Fulfillment

    1 week ago

    Minneapolis, MN, United States Dahl Consulting Full time

    Overview 2 days ago Be among the first 25 applicants This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $25.00/hr - $30.00/hr Contract Duration: 12-months Compensation: $25.00 - $30.00 per hour What youll do as the Hardware Fulfillment & Inventory...

  • Hardware Fulfillment

    4 hours ago

    Minneapolis, MN, United States Dahl Consulting Full time

    Overview 2 days ago Be among the first 25 applicants This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $25.00/hr - $30.00/hr Contract Duration: 12-months Compensation: $25.00 - $30.00 per hour What youll do as the Hardware Fulfillment & Inventory...

  • MH Fulfillment Specialist

    2 weeks ago

    Minneapolis, MN, United States Advance Auto Parts Full time

    Job Description Job Description Responsible for filling store to customer orders using a pick list and preparing orders for shipment according to company standards in a Market Hub Fulfillment Center. Obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Will also be responsible for shipping and receiving...

  • MH Fulfillment Specialist

    6 days ago

    Minneapolis, MN, United States Advance Auto Parts Full time

    Job Description Job Description Responsible for filling store to customer orders using a pick list and preparing orders for shipment according to company standards in a Market Hub Fulfillment Center. Obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Will also be responsible for shipping and receiving...