Part-Time Hospitality Associate

7 days ago

Greenwood Village, CO, United States Extended Stay America Full time

POSITION PURPOSE AND SUMMARY

The Part-Time Hospitality Associate plays a vital role in maintaining high guest satisfaction by responding to various on-call business needs during overnight hours when the hotel lobby is closed. This position offers a unique opportunity to live onsite, with a hotel room provided as part of the employment package.

The employee will be on an overnight on-call schedule and must be prepared to respond to requests typically within 30 minutes. Responsibilities include addressing guest key or access issues, handling noise complaints, managing emergencies, and assisting with after-hours check-ins.

MAJOR / KEY JOB DUTIES

  • Set up and maintain breakfast from 5:30 AM to 7:00 AM daily.
  • Attend to guests upon call notification for check-ins, maintenance issues, noise complaints, and safety situations.
  • Safeguard and manage control of all hotel keys to prevent mishandling or theft.
  • Log keys in and out as required.
  • Process limited guest check-ins/check-outs, including greeting, registering, and assigning rooms as well as collecting payments when necessary.
  • Stay informed on hotel policies and safety procedures.
  • Provide guests with directions and information regarding property amenities and local attractions.
  • Perform routine bookkeeping tasks such as logging events and posting payments.
  • Maintain proficiency in hotel computer and software systems.
  • Respond to emergency situations and address noise complaints as needed.
  • Assist at other hotels in the area during staffing shortages when requested.
  • Other responsibilities as assigned by the manager.

BENEFITS

  • Weekly Pay
  • Competitive Wages
  • Positive Working Environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts at major companies

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

  • Ability to read and interpret safety rules and procedures.
  • Proficiency in operating a mobile phone.
  • Strong verbal communication skills in English.
  • Computer skills, including familiarity with Microsoft Office Suite and hotel PMS software.
  • Exemplary oral and written communication skills.
  • Friendly disposition with patience in guest interactions.
  • Professional appearance and demeanor.
  • Self-motivated with strong time management abilities.
  • Basic math skills for handling payments.
  • Capacity to understand and follow detailed instructions.

ENVIRONMENTAL JOB REQUIREMENTS

  • Employees must respond to overnight business needs, typically within 30 minutes of notification.
  • Work may involve exposure to outdoor weather conditions and moving mechanical parts.
  • The noise level is usually quiet to moderate in the work environment.
  • Physical demands include standing, walking, and handling various tasks as described.

MINIMUM QUALIFICATIONS

  • High school diploma or GED; one to three months of related experience or training; or equivalent combination of education and experience.

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