Operations Support Clerk

Salary: See Position Description
Location : Midland/Odessa, TX
Job Type: Full-time
Job Number: USPO 26-05
Agency: United States Probation Office
Division: Midland/Odessa
Opening Date: 12/03/2025
Closing Date: 12/19/2025 6:00 PM Central

Position Overview
Title: Operations Support Clerk

Job Number: USPO 26-05

Closing Date: December 19, 2025

Salary: $48,871 CL 24/11 (salary commensurate with experience)

Location: Midland/Odessa, Texas
The United States Probation Office for the Western District of Texas is currently seeking an Operations Support Clerk. The Operations Support Clerk provides technical, administrative, and clerical support to probation officers and officer assistants in a wide range of areas. The incumbent should be a highly organized self-starter with the ability to prioritize and complete multiple tasks and deadlines for numerous people within a fast-paced working environment. The ability to maintain confidentiality is imperative.

Responsibilities

• Perform receptionist duties by greeting visitors/callers in person and by telephone, answering routine questions, provide assistance as authorized, and direct visitors/callers to the appropriate person or department. Route duty calls to duty officers, and other general office duties.
• Inform persons under supervision on procedures for completing appropriate forms and authorizations.
• Perform data entry with accuracy and timeliness, conduct records research and retrieval via telephone or mail to obtain required documentation, open and close supervision case records, utilize case tracking programs, perform various file management tasks, maintain confidentiality of records, assist officers in responding to collateral requests for information, maintain record keeping of various logs and data.
• Operates the local/state law enforcement information retrieval system and Criminal Justice Information System (CJIS) terminals to obtain criminal history information and route the information to appropriate recipients. Electronically submits appropriate documents to the Bureau of Prisons and Sentencing Commission, at the direction of probation officers.
• Opens, closes, researches, and updates information into computerized records, including the Probation Automated Case Tracking Systems (PACTS). Retrieves information from databases and generates periodic reports.
• May review presentence reports developed by officers for formatting and typographical errors.
• Performs other support related duties as assigned.

Qualifications & Preferred Qualifications

• A high school diploma or equivalent required. Prefer bachelor's degree from an accredited college or university in a field of academic study, such as criminal justice, criminology, psychology, sociology, human relations, or business or public administration.
• Two years of progressively responsible clerical, office or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to perform the duties of the position. Such experience is commonly encountered in probation and pretrial services offices, law firms, legal counsel offices, banking and credit firms, educational institutions, or social service organizations.
• Demonstrated computer and keyboarding skills.
• Excellent writing and verbal communication skills.
• Excellent organizational skills.
• Ability to deal with multiple demands in a fast-paced environment.
• Ability to work with a wide variety of people with diverse backgrounds.
• A professional demeanor and presence.
• Fluent in English-Spanish is preferred.

Application Procedure
Qualified candidates must submit a cover letter and resume through www.txwp.uscourts.gov > Court Info > Jobs > Current Employment Opportunities & Online Application. Applications must be received by close of business on or before the closing date. No late applications will be considered. Local candidates will receive priority consideration.
Background Investigation & The Fair Chance to Compete Act (FCA)

The selectee for this position is subject to a criminal record check and satisfactory adjudication by the employing office to be eligible for employment. Due to the sensitivity level of this position, candidates may be asked about their criminal history prior to receiving a tentative offer of employment. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination. Providing false and/or misleading information may be grounds for removal from the application and selection process, as well as disciplinary action if discovered after an individual's date of hire.
The United States Courts reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. More than one position may be filled from this posting. In the event that a position becomes vacant in district in a similar classification, within a reasonable time of the original announcement, the Court Unit Executive may elect to select a candidate from the applicants who responded to the original announcement without posting the position. The Court is not authorized to reimburse travel expenses for interviews or relocation. This position is subject to mandatory electronic direct deposit of salary payments. All applicants must be a U.S. citizen or must be a lawful permanent resident (i.e., green card holder) and seeking U.S. citizenship. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Employees of the U.S. Courts serve under "Excepted Appointments" and are considered "at-will" employees (except for probation officers who may be removed for cause). All employees are required to adhere to the Code of Conduct for Judicial Employees (available for review upon request). Applicants scheduled to interview should advise the Human Resources staff if any accommodation is needed.
Please visit www.txwp.uscourts.gov for more information

The United States Probation Office is an Equal Opportunity Employer.
The federal Judiciary provides a generous benefit package, which includes:

• Retirement Benefits:
  • Federal Employes Retirement System (FERS) Basic Benefit Plan
  • Thrift Savings Plan (TSP) - 401k styled program with up to a 5% government match
  • Social Security
• Paid vacation and sick leave
• 11 paid federal government holidays
• Optional Benefits:
  • Health, dental, vision, life, and long-term care insurance options
  • Flexible Benefits Program offering medical care, dependent care, and parking reimbursement
  • Employee Assistance Program
  • Flexible work schedules and telework, depending on location and position
  • On-site gym, depending on location

For additional information regarding benefits, go to
01

Do you have at least two years of progressively responsible clerical or office experience in a probation or pretrial services office, law firm, legal counsel office, banking and credit firm, educational institution, or social service organization?

• Yes
• No

02

Select your highest level of education.

• High School Diploma or GED
• Some college
• Bachelor's Degree
• Some graduate level courses
• Graduate degree
• None of the above

03

Are you fluent in English and Spanish?

• Yes
• No

Required Question

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