Injury Claims Adjuster

Why Join USAA?

At USAA, we are driven by our mission to empower members to achieve financial security through exceptional products and trusted advice. Our commitment to the military community and their families sets us apart.

Build a rewarding career with USAA, where our core values of honesty, integrity, loyalty, and service guide our interactions with each other and our members. Join us and make an impactful difference.

The Opportunity

As a dedicated Injury Claims Adjuster, you will focus on adjusting non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims. This includes confirming coverage, determining liability, investigating details, evaluating claims, negotiating outcomes, and adhering to state laws and regulations. Deliver a concierge-level member service experience through effective communication and empathy.

This hybrid role requires you to be in the office 3 days per week, with the potential for flexibility. This position is based in San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Please note that relocation assistance is not available for this position.

Training Schedule: Mandatory training for 5 weeks; PTO not allowed during this period.

Work Schedule: Must be available to work Monday - Friday, between 7:00 a.m. - 7:30 p.m.

Your Responsibilities:

• Adjust soft tissue and complex 1st party PIP/MP medical claims.
• Identify and confirm coverage on soft tissue claims.
• Investigate claims, determine legal liability, evaluate, negotiate, and adjudicate claims in a timely manner.
• Provide guidance and set member expectations through proactive communication.
• Collaborate with team members to resolve issues and escalate matters when necessary.
• Partner with vendors and business partners to ensure timely claims resolution.
• Deliver a best-in-class service experience through effective communication.
• Support workload surges and catastrophe response operations, including on-call dates and potential after-hours work.
• May require travel for CAT deployment during designated events.
• Manage a variety of claims, including those of higher complexity, and assist in other duties as needed.
• Ensure effective identification, measurement, monitoring, and control of risks associated with business activities.

Your Qualifications:

• High School Diploma or General Equivalency Diploma.
• 1 year of experience in injury adjusting or auto liability adjusting, including complex vehicle damage claims.
• Working knowledge of auto claims contracts, investigation, evaluation, negotiation, and state regulations.
• Skills in negotiation, investigation, communication, and conflict resolution.
• Strong problem-solving and prioritization abilities.
• Financial judgment and discretion in handling claims.
• Knowledge of coverage evaluation and loss assessment.
• Ability to acquire and maintain an insurance adjuster license within 90 days and three attempts.

What Makes You Stand Out:

• 2+ years of experience in Auto Liability/Casualty adjusting, specifically complex/multi-vehicle liability.
• 3+ years of experience in handling PIP/MedPay coverage.
• Engagement in ongoing professional development within insurance.
• Bachelor's Degree or higher.

Compensation: The salary range for this position is $57,970 - $97,820. Actual salary may vary based on experience and location.

USAA does not provide visa sponsorship for this role. If you anticipate needing immigration support, please do not apply.

USAA has a robust compensation process to ensure market competitiveness. Employees may also qualify for pay incentives based on performance.

The details above reflect the essential functions of the job but are not an exhaustive list of all responsibilities.

Benefits: At USAA, employees enjoy comprehensive benefits aimed at supporting their overall wellness, including medical, dental, and vision plans, 401(k), pension, life insurance, and more. Our career development tools help employees achieve professional growth.

Applications for this position are accepted on an ongoing basis, and this posting will remain open until filled. Interested candidates are encouraged to apply as soon as they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.