Customer Service Representative
1 week ago
- Health Reimbursement Account (HRA)
- 401(k) matching
- Paid time off
- Wellness resources
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Are you outgoing and customer-focused? As a member of our client experience team, you will be a part of Springfield's #1 community voted insurance agency as well as voted a top employer in the Springfield area Attention to detail, customer service skills, and a desire to help people would make you an ideal fit. We expect exceptional client experiences that reinforce the growth of our successful agency. This position is many times the first voice and the first face our clients hear and see. Enjoy a stable, full-time Monday-Friday schedule with opportunities to grow, advance and earn additional income through commissions and bonus.
Responsibilities
- Be the primary answer on incoming calls and be able to screen & transfer calls appropriately.
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, identify customer needs, and market appropriate products and services.
- Schedule appointments daily/weekly and meet goals & expectations in regard to appointment setting.
- Handle escalated customer complaints and issues.
- Be extremely diligent in notating accounts and conversations as they occur.
- Health Reimbursement Account (HRA) w/ monthly spend allowance
- Supplemental Health (100% employer paid)
- Group Life Insurance Benefits (100% employer paid)
- Base salary plus commission/bonus
- Simple IRA w/company match
- Paid time off (vacation and personal/sick days)
- Monday - Friday hours with major holidays off
- Growth potential/Opportunity for advancement within my agency
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal and listening
- People-oriented
- Detail oriented
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. Please be on the lookout for an email invitation to complete the required assessments. An interview will not be scheduled until assessments are complete.
Compensation: $37,000.00 - $50,000.00 per year
Ready to Launch Your Career?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Damon Priddy - State Farm Agent may be the right fit for you If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Springfield, Illinois.
- Our office is open Monday - Friday 9am - 5pm.
If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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