Dental Front Desk

1 week ago

Tustin, CA, United States Ftoc Full time

Job Title: Dental Front Desk

Salary: $22-$26 per hour DOE

Location: Tustin, CA

Openings: 1

**Treatment Coordinators encouraged to apply**

Position Purpose: Families Together of Orange County - a Federal Qualified Health Center (look-a-like) is seeking an experienced bilingual Spanish individual for our Dental Front Desk position in our medical office located in Tustin, CA. The proper candidate must have outstanding customer service skills and be able to adapt to working with a variety of individuals from the surrounding community. The primary job function is providing high-quality customer service to our members while demonstrating our core values.

Core Duties and responsibilities include, but are not limited to:

  • Greet patients warmly and assist them in completing necessary paperwork.
  • Follows department protocols.
  • Verify and update patient information, including insurance details and contact information in the EMR
  • Inform patients of dental office procedures and policies.
  • Move patients through appointments as scheduled.
  • Maintain and manage patient records in compliance with privacy and security regulations.
  • Answer and manage all incoming calls for the dental department.
  • Answer phone calls, respond to emails, and manage inquiries about services, appointments, and billing.
  • Check daily schedule and fill in any schedule gaps due to cancellations and no-shows.
  • Confirm upcoming appointments and manage cancellations/reschedules and no show
  • Schedule patient appointments efficiently to maximize provider availability
  • Organize referrals and prior authorizations as needed.
  • Hand out patient materials, including eye glasses upon request.
  • Arrange payment schedule with patients.
  • Apply sliding fee scale discounts and deductibles where applicable per department
  • Update patient education materials
  • Ensure patients understand their financial responsibility before proceeding with treatments.
  • Ensure the front desk and waiting area are neat and welcoming.
  • Ensure HIPAA compliance and protect patient confidentiality.
  • Reconcile daily transactions, process payments, and complete end-of-day reporting.
  • Work Saturday
  • Travel to other location
  • Other duties as assigned
This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Education, Qualifications, and Experience:
  • High School Diploma
  • Associate Degree (Preferred)
  • Bilingual: Spanish
  • Prior 1-2 years of front desk experience in a healthcare setting.
  • Must be able to perform each duty satisfactorily.
  • Outstanding oral and written communication skills, ability to work effectively with patients
  • Great Customer Service skills.
  • Experience working with EMR
  • Able to adapt to various personalities
Work Schedule:
  • General work hours are Monday to Friday 9 a.m. to 6 p.m., however, start times will vary, depending on organizational, staffing, community, and patient needs.
  • Availability on Saturdays is a requirement for this position, as it includes a rotating Saturday schedule. The selected candidate will be expected to work two Saturdays per month, from 9:00 a.m. to 3:00 p.m., at our Tustin clinic.


Families Together of Orange County (FTOC) is proud to be an equal opportunity employer. FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

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