Dispatcher
2 weeks ago
We are seeking a passionate leader to join our team at Central Dispatch for SRM Concrete. This is an excellent opportunity for someone looking to make a career change that thrives in customer oriented, fast paced environments.
The Dispatcher plays a crucial role in ensuring the customer's satisfaction in the efficient and effective operation of our concrete plants. This position involves collaborating with multiple concrete plants and working with a team of dispatchers to oversee the ordering process, handle communication with customers, and lead by example towards the goal of excellence. The ideal candidate will possess strong leadership skills and a commitment to upholding the highest standards of safety and quality.
Key Responsibilities:
- Answer incoming calls and communications with customers, always going the extra mile for our customers.
- Collaborate with plant managers, drivers, and sales teams to ensure timely and accurate delivery of concrete.
- Implement and monitor performance metrics to assess the efficiency and productivity of operations.
- Manage customer inquiries and resolve issues related to delivery schedules, product quality, and service.
- Ensure compliance with all safety regulations and company policies, fostering a safe working environment.
- Conduct regular team meetings to review performance, discuss operational challenges, and identify opportunities for improvement.
- Develop and maintain strong relationships with customers, suppliers, and members of the SRM team.
- Participate in strategic planning and budgeting processes, contributing insights to enhance operational efficiency and profitability.
- Ability to multitask and prioritize tasks, delegating when appropriate.
- Ability to operate or quickly learn a variety of communication systems, executing directions accurately with speed.
- Proven leadership and team management skills, with the ability to motivate and guide a team towards achieving operational excellence.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Excellent communication and interpersonal skills, capable of building positive relationships with team members, customers, and partners.
- Proficiency in various software and Microsoft Office Suite.
- Knowledge of DOT regulations and safety standards is helpful.
- Willingness to undergo SRM's pre-employment screenings.
SRM's 5 Principles of Service: Safety, Quality, Kindness, Cleanliness, Go-Getter
Why Join Us? Our commitment to our team includes:
- Growth: Opportunities for advancement in a rapidly growing company.
- Home Daily: Enjoy work-life balance with daily home time.
- Competitive Compensation: Hourly pay with eligibility for bonuses and annual raises.
- Exceptional Benefits: Comprehensive benefits package including low-cost medical, dental, vision, STD, LTD, and life insurance, paid holidays, PTO and vacation programs, 401k with $100 match/week, family days, and more
- Overtime Opportunities: Daily overtime after 8 hours and weekly after 40 hours
Candidates will be required to undergo a pre-employment drug screen, SRM's pre-employment physical, and consent to background checks, including Clearinghouse and MVR checks. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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