Investigations Supervisor

Salary: $6,107.00 - $8,210.00 Monthly
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-00062
Department: Office of the Insurance Commissioner
Division: Legal Affairs
Opening Date: 01/05/2026
Closing Date: 2/5/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
This recruitment will remain open until February 6, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 13, 2026. It is in the applicant's best interest to submit materials as soon as possible.
Make a Difference: Protect Consumers & Join Our Dynamic Team

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Investigations Supervisor (Investigator 4) position. This role is within the Legal Affairs Division and is based out of our Tumwater Office.

We are an employer of choice Here's why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

Are you ready to take your investigative career to the next level? We're looking for a dynamic leader to supervise and inspire a team of senior investigators tasked with uncovering violations of the Insurance Code (Title 48 RCW and/or Title 284 WAC). In this pivotal role, you'll not only guide complex casework but also personally lead high-profile and sensitive investigations that shape the future of insurance regulation in our state.
If you thrive in a fast-paced environment, excel at strategic thinking, and have a passion for upholding integrity and accountability-this is your opportunity to make a real impact.
This recruitment may be used to establish a qualified pool of candidates for Investigator 4 vacancies in the next sixty days.
This is a Washington General Service position. The monthly salary range for this position is $6,107 - $8,210.
Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more Explore our website for additional benefits: https://www.insurance.wa.gov

Duties
The duties of the position include, but are not limited to:

• Developing performance expectations and conducting performance evaluations, including individual development and training plans.
• Assigning, planning, instructing and checking the work of assigned staff; mentoring, coaching and recognizing staff.
• Conducting supervisory fact-findings into alleged misconduct and/or performance deficiencies. Taking appropriate corrective and/or disciplinary action as needed.

• Provides recommendations and assists in the development or revision of investigative policies and procedures and supports the Chief Legal Officer for Regulatory Investigations in continuously improving the quality and efficiency of the investigations program.
• Represents the division in agency workgroups and activities including strategic planning and change management.
• Conducting multiple investigations simultaneously.
• Reviewing cases with the Chief Legal Officer for Regulatory Investigations, Insurance Attorneys, and/or the DeputyCommissioner of Legal Affairs.
• Assist Insurance Attorneys in the prosecution of cases.

To read more about this position and view all duties, click here to request a position description.
Qualifications
Required Qualifications:
Four (4) years of experience as an

OR

Six (6) years* of experience as an investigator with a regulatory government agency or private organization, or other directly allied field, four years must include field experience.

OR
Five (5) years* of experience conducting case analysis, pre-sentence investigations or criminal investigations for a regulatory agency, court or a quasi-judicial body, three years must include providing case management of individuals convicted of felony crimes.
Academic Degree Equivalency Chart

DegreeYears of Experience Equivalency
Associate's Degree

2 years of experience

Bachelor's Degree

4 years of experience

Master's Degree

5 years of experience
*A degree in criminal justice, criminology, psychology, investigation or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.
Required Knowledge, Skills and Abilities:

• One year of supervisory experience
• Basic level Microsoft Word and Outlook skills

Preferred/Desired Qualifications:

• A minimum of two (2) years of supervisory experience in a regulatory investigative, criminal, financial examination, insurance industry, or audit context.
• Knowledge of title 48 RCW and title 248 WAC.
• Practical familiarity with insurance terminology and concepts.
• Experience reading, analyzing and interpreting complex agreements and contracts; especially insurance contracts and agreements.
• Professional certifications such as a Certified Fraud Examiner or other investigative or auditing certifications.

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here
Submit your application today and take the first step towards a rewarding career at the OIC

Supplemental Information

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

• State law (RCW 48.02.090(5)) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with INV4_2026- 00062in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.

More than Just a Paycheck
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

This position requires you to be onsite (in-person) at our Tumwater location two (2) days a week. Do you agree to this requirement if hired for the position?

• Yes
• No

02

Do you have an associates degree or above? If yes, list degree type and field of study. If no, put N/A.
03

Do you have four (4) years of experience as an Investigator 3 ORSix (6) years* of experience as an investigator with a regulatory government agency or private organization, or other directly allied field, four years must include field experience ORFive (5) years* of experience conducting case analysis, pre-sentence investigations or criminal investigations for a regulatory agency, court or a quasi-judicial body, three years must include providing case management of individuals convicted of felony crimes.
04

How many years of supervisory experience do you have?
05

Which one of the following best describes your highest level of Microsoft Outlook skills? (To qualify for the Intermediate level, you must also be able to perform the functions at the Basic level; to qualify for the Advanced level, you must also be able to perform the functions at Basic and Intermediate levels; to qualify for the Expert level, you must also be able to perform the functions at the Basic, Intermediate, and Advanced levels.)

• I do not have enough skills to meet the definition of the Basic level below
• BASIC: Compose email messages; send and respond to messages; organize email into folders; create contact information; schedule appointments; schedule meetings, manage tasks and notes
• INTERMEDIATE: Set calendar options; sort, find and filter messages; create distribution lists; share and delegate folder access; customize toolbar, menu bar, quick access tool bar and the To-DO bar; customize message options; use the journal entry to track and record; assign, reply and track tasks; create public folders and send and post information
• ADVANCED: Personalize with stationary and themes; create signatures; configure email security settings; group items and create search folders; apply conditional formatting; manage data files; create mail merge using contacts; archive messages
• EXPERT: Able to use and train others in all Outlook functions listed above

06

Which one of the following best describes your highest level of Microsoft Word skills? (To qualify for the Intermediate level, you must also be able to perform the functions at the Basic level; to qualify for the Advanced level, you must also be able to perform the functions at Basic and Intermediate levels; to qualify for the Expert level, you must also be able to perform the functions at the Basic, Intermediate, and Advanced levels.)

• I do not have enough skills to meet the definition of the Basic level below
• BASIC: Create, save, preview and print a basic document; edit selected text; change font appearance; highlight text; format paragraphs with tabs, borders, shading and styles; page setup, use auto correct
• INTERMEDIATE: Insert graphic objects and visual effects to a document; add tables to a document or convert tables to text; add watermarks, borders, headers and footers; use the word look up (thesaurus, dictionary); customize tables and charts; modify pictures in document; create customized graphic elements; use templates
• ADVANCED: Insert content using quick parts; control text flow; perform mail merge function; uses macros for tasks; insert cover pages and table of contents; track changes and comments; insert bookmarks, footnotes and endnotes; add hyperlinks; cross-references and citations; link documents to excel worksheets; send document to PowerPoint; merge documents; redaction function; hide text; add digital signature, restrict access and use passwords; create, protect and automate forms
• EXPERT: Able to use and train others in all Word functions listed above

07

Select all that apply:

• Knowledge of Title 48 RCW and Title 248 WAC.
• Practical familiarity with insurance terminology and concepts.
• Experience reading, analyzing, and interpreting complex agreements and contract; especially insurance contracts and agreements.
• Professional certifications such as a Certified Fraud Examiner or other investigative or auditing certifications.
• None of the above apply.

08

In accordance with RCW 48.02.090(5), the Office of Insurance Commissioner employees are prohibited from having any interest, directly or indirectly, in an insurance company other than as a policy holder. This prohibition includes the receipt of renewal commissions and employees may not hold a valid Insurance license. If you have any interest in an insurance company you must forfeit the license prior to the effective date of your appointment. If hired, do you agree to FORFEIT your license and abide by this law?

• Yes
• No

09

As part of the pre-employment process, are you willing and able to undergo a criminal history background investigation? This would include a criminal records check.

• Yes
• No
• N/A - I am currently an OIC employee

Required Question

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