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Technical Support Specialist
3 weeks ago
The Washington Commanders are seeking a highly motivated and technically skilled professional to join our Technology Department as a Technical Support Specialist with a dedicated pathway to Jr. Systems Administrator. This role is ideal for an IT professional who excels in end-user support but is ready to grow into infrastructure, identity, endpoint management, and enterprise system administration. This position supports daily operations across multiple Commanders facilities and plays an integral part in maintaining a secure, modern, and high-performing technology environment.
PRIMARY RESPONSIBILITIES
End-User & Desktop Support (Core Duties)
- Provide Tier 1-2 support for hardware, software, and network issues across multiple Commanders locations.
- Support Windows 10/11, macOS, Office 365 applications, Adobe Creative Cloud, CRM systems, film platforms, and internal tools.
- Configure, deploy, and support laptops, desktops, mobile devices, and peripherals.
- Use the ticketing system to track and prioritize issues, ensuring timely and professional resolution.
- Create and maintain technical documentation and user guides.
- Conduct user training sessions to improve adoption and proper usage of organizational technology.
- Assist with Microsoft 365 administration including Exchange Online, SharePoint, OneDrive, and Teams.
- Support Entra ID identity lifecycle tasks such as user provisioning, group management, MFA troubleshooting, and conditional access.
- Assist with Intune endpoint management: compliance policies, configuration profiles, Autopilot, and software deployments.
- Support Windows Server tasks including Active Directory management, GPOs, DHCP, DNS, and file share operations.
- Participate in infrastructure updates, patching, monitoring, and system health checks.
- Collaborate with senior system administrators, network engineers, and cybersecurity teams on escalated issues and remediation efforts.
- Support security initiatives including vulnerability remediation, device compliance, and OS hardening.
- Assist with game-day IT operations including device validation, AV/IT checks, and real-time troubleshooting.
- 2+ years of technical support experience (3 preferred).
- Ability to diagnose and repair hardware and software issues across Windows and macOS.
- Experience with Microsoft 365, Active Directory, Entra ID, Intune, and Windows Server fundamentals.
- Strong understanding of hybrid identity environments.
- Excellent analytical, organizational, and communication skills.
- Ability to work independently in a fast-paced environment.
- Physical ability to support stadium operations including traversal of large facilities and lifting up to 50 lbs.
- Availability during standard support hours (M-F, 7 AM-10 PM) and flexibility for after-hours, weekends, games, and events.
- Certifications such as CompTIA A+, Network+, Security+, MS-900, AZ-900, or MD-102.
- Experience with Microsoft 365 security, compliance, or conditional access.
- Experience with Intune, AirWatch, MobileIron, or other MDM platforms.
- Experience in remote support environments.
- Familiarity with ITIL principles.
- Experience supporting sports, live events, or fast-paced operational environments.
EQUAL OPPORTUNITY STATEMENT
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
- Briefly describe your recent technical support experience.
- Provide an example of how you troubleshoot a hardware or software issue.
- Are you comfortable working flexible hours across various locations, including nights, weekends, or event days?
- What are your salary expectations?
