Customer Service Representative

2 days ago

Costa Mesa, CA, United States Signature Performance Tire and Wheel Full time

Benefits:

401(k)

401(k) matching

Employee discounts

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Perform daily data entry of tracking numbers

respond to customer service emails

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

ShopMonkey experience a plus but not required

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

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