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Promoter/VIP Host

20 minutes ago

Miami Beach, FL, United States Clevelander Ocean LP Full time
Summary:

We are seeking an enthusiastic and experienced VIP Host/Sales Member to join our dynamic team at Clevelander. The VIP Host/Sales Member will be responsible for managing the VIP and group reservations, front-of-house operations, and ensuring an exceptional dining experience for our guests. This role requires a friendly and professional demeanor, excellent organizational skills, and the ability to lead and motivate a team.

The VIP Host/Sales Member is responsible for delivering a high-touch, high-energy VIP experience while driving reservations, table sales, and repeat clientele. This role leads the front-of-house VIP operation. This includes guest list management and VIP arrivals to service coordination, issue resolution, and team performance, ensuring every guest interaction reflects Clevelander South Beach standards.

Pay: $42,000 + Commission

Duties and Responsibilities:

  • Drive VIP reservations and table sales through outreach, relationship-building, and daily follow-ups.
  • Maintain and grow a book of business (repeat guests, corporate contacts, local partners, and promoters as applicable).
  • Upsell premium tables, experiences, and event offerings while protecting brand standards and guest satisfaction.
  • Track nightly results and key metrics (covers, spend, comps, retention, feedback).
  • Address guest inquiries, concerns, and special requests promptly and professionally. Resolve any issues to ensure guest satisfaction.
  • Coordinate seating and guest arrangements for reservations and large parties.
  • Presents a warm, welcoming, and outgoing first impression to guests entering and/or passing by the property entrances.
  • Delivers an enthusiastic and professional greeting to guests upon arrival at dining areas and adds them to the wait list when necessary.
  • Provides guests with menus and answers any initial questions.
  • Assign guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process.
  • Engage with guests to ensure happiness with the food and beverage services they receive.
  • Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company's brand expectations.
  • Build relationships with guests that add value to the guest experience.
  • Serves as a Brand Ambassador for Clevelander, using finesse and good judgment.
  • Always maintains and ensures compliance with all policies and procedures.


Other Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel:
  • Documents Maintenance issues.
  • Attends required meetings.
  • Maintains a clean and orderly work area.
  • Properly document all transactions.
  • Take care of all platforms for reservations including table signs and sending calendar invites to managers for all reservations.
  • Will need to go offsite to Secure new business.
  • Will need to be available Friday and Saturday nights to be on property.
  • Additional duties as necessary and assigned.
Minimum Qualifications:
  • At least 21 years of age; High school diploma required.
  • Minimum of 2-3 years of experience in a similar role within the hospitality or restaurant industry.
  • Proven ability to lead and motivate a team, with strong organizational and multitasking skills.
  • Existing local network (hospitality partners, corporate contacts, concierges, event planners).
  • Experience managing VIP table layouts, guest lists, and bottle service coordination.
Knowledge, Skills, and Abilities:
  • Consistently maintains a well-groomed appearance, posture and hygiene as deemed by management.
  • Make-up, hair, appearance, and style are aligned with current fashion standards and trends as deemed by management and consistent with Clevelander brand.
  • Outgoing personality is warm and friendly, demonstrates enthusiasm and professionalism, effective listening skills, strong judgment.
  • Excellent customer service skills.
  • Ability to work in a team environment.
  • Ability to verbally communicate and take directions.
  • Ability to multi-task in high volume and fast paced work environment.
  • Ability to remain calm in high stress situations.
  • Strong attention to detail required.
  • Must possess basic computer skills.
  • Extensive knowledge of the restaurant and hotel, its services and facilities.
  • Possesses knowledge of the appropriate table settings and service ware.
  • Capable of describing all menu items, prices and methods of preparation and use of suggestive selling techniques to encourage the guests to choose items that are house specialties.
Teamwork Skills:
  • Is an enthusiastic, helpful, and positive member of the team.
  • Is professional, responsible, and mature in conduct and behavior.
  • Is understanding of, encouraging to and friendly with all co-workers.
  • Is self-motivated and uses time wisely.
  • Maintains open lines of communications with each department.
  • Communicates pertinent information.
  • Responds positively to new ideas.
  • Openly accepts critical/developmental feedback.
  • Reports to work on time.
  • Is available to work a flexible schedule to include weekends and holidays.
  • Is available to help other departments in emergency situations.
  • Adheres to all work rules, procedures and policies established by the company including, but not limited to those contained in the team member handbook.
Working Conditions:
  • Work requires evenings, weekends, and holiday hours.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to lift to 20 lbs. on occasion.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, and hearing ability and visual acuity.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.