Service Advisor

2 weeks ago

Hamilton, OH, United States Ricart Automotive Full time

Ricart Automotive is the nation's largest single-point auto mall, with over 67 acres, two locations and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team We offer our customers the best shopping experience with multiple new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third-generation family-owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family

What We Need From You- Job Duties and Requirements:

  • Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment

  • Review primary appointment reason with the customer and ask customer questions to identify any other issues their vehicle may be experiencing

  • Generate repair orders for customers

  • Dispatch the job to the properly trained technician

  • Develop estimates by costing materials, supplies, and labor

  • Calculate customer's payment; including deductibles

  • Verify warranty and service contract coverage by examining documents and records

  • Arrange towing and temporary transportation for the customer

  • Answer incoming calls from customers to address concerns and set appointments for future service needs

  • Make outgoing calls to customers to update them on the status of their vehicle in service.

  • Any additional training or responsibilities as deemed necessary by Service Manager

Key Competencies:

All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect:

  • We're Driven - Never Sit Still. There is always something to do, something to learn, or someone in need. It's our job to stay ahead of the curve and use our passion to keep us moving forward.

  • We're Trusted - Say What You Know. We've been in business since the 1950's and our guests expect a certain level of transparency. Whether it's your team or guest, keep it short, simple, and always truthful.

  • We're Sharp - Love to Learn. We understand the ins and outs of the automotive industry. We always stay up-to-date on the latest trends and tech and we'll share that knowledge with anyone who asks.

  • We're Welcoming - Smile Often. You never know how someone's day is going. Whether it's a guest or a team member, treat them with 100% dedication and hospitality-a warm smile goes miles.

  • We're One Team - Help Those in Need. We're a close-knit family and if you're looking for someone to turn to, we're here for you. When people are in need, they can always count on Ricart.

Essential Job Functions:

  • Must have a valid driver's license

  • High school education or equivalent

  • Ability to drive a manual vehicle preferred, but not required

  • Excellent oral communication skills

  • Experience working in cashier/credit card systems preferred but not required.

  • Must be able to stand for long periods

  • Flexibility with schedule to work nights and weekends

  • Strong problem-solving and conflict-resolution skills

  • Must be able to manage relationships across all channels and levels

Ricart Automotive is an equal opportunity employer.

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