Student Services Coordinator

Posting Details

Posting Details

Posting Number S14200P

Working Title Student Services Coordinator

Department Terry-Ugrad Stdnt Srvcs & Corp

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

College/Unit/Department website

Posting Type External

Retirement Plan TRS

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

Typically, Monday through Friday 8:00 am - 5:00 pm

Advertised Salary $41,000 + commensurate with experience

Posting Date 09/29/2025

Open until filled Yes

Closing Date

Proposed Starting Date 10/26/2025

Special Instructions to Applicants

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title Student Services Assistant I

FLSA Non-Exempt

FTE 1.00

Minimum Qualifications

High school diploma or equivalent

Preferred Qualifications

Position Summary

The Student Services Coordinator reports to the Assistant Director of Corporate Engagement and plays a vital role on the Undergraduate Student Services (USS) team, supporting student success initiatives within the Terry College of Business. This position is responsible for delivering high-quality, personalized customer service to a wide range of constituents.

Key responsibilities include serving as the program manager for the Terry Peer Interview Coaching (TPIC) initiative, overseeing all aspects of its daily operations. The coordinator also manages the scheduling, coordination, and execution of Business Learning Community tours for prospective undergraduate students, their families, and distinguished visitors.

This role requires strong systems and data management skills, as well as the ability to analyze and improve operational processes essential to program success. The ideal candidate will be a self-starter capable of working independently, building effective relationships with internal and external stakeholders, identifying needs, solving problems proactively, and making informed decisions to support team and organizational goals.

Knowledge, Skills, Abilities and/or Competencies

• Strong verbal and written communications skills
• Strong interpersonal skills
• Desire and ability to take the initiative
• Problem solving.
• Ability to use discretion with confidential information
• Excellent relational ability to work with and influence others

Physical Demands

• Lift and/or move up to 30 pound of boxes, materials and/or equipment, as needed.
• Walk, stand, stoop, lift, kneel.

Is driving a responsibility of this position? No

Is this a Position of Trust? No

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Terry Peer Interview Coach (TPIC) Program Management

• Design, implement, and evaluate program components that support student success and contribute to program growth and impact
• Coordinate all scheduling and logistics for program activities, ensuring timely communication with peer coaches and student participants
• Develop and maintain marketing and promotional materials to support program visibility and engagement
• Oversee meeting space reservations and coaching material logistics in collaboration with the USS Office Manager (for supplies), Terry Facilities (for room scheduling), and Terry OIT (for technical support)
• Monitor and track peer coach activity, maintaining accurate data and documentation
• Create and update selection criteria, onboarding processes, and training materials for peer coaches
• Curate and organize career-related resources to enhance accessibility for coaches and students
• Maintain and regularly update the program's webpage on the college website
• Support the Assistant Director of Corporate Engagement in program assessment and continuous improvement initiatives
• Conduct research on best practices from peer and aspirant business schools to inform program development and innovation

Percentage of time 45 Duties/Responsibilities

BLC Tour Scheduling and Management

• Maintain and regularly update the digital tour request form and related information on the college website
• Coordinate all scheduling and logistical aspects of Business Learning Community (BLC) tours, ensuring clear communication with ambassadors, guests, the Terry Dean's Office, development officers, and UGA officials as needed
• Communicate VIP and group tour requests to the Assistant Director of Corporate Engagement to identify collaborative partners, develop customized tour plans, and assign appropriate ambassador tour guides
• Notify the Terry Undergraduate Programs Office of tour information folder needs in advance to ensure timely preparation and delivery
• Oversee daily tour operations, delivering high-touch service to all guests and monitoring changes, cancellations, or adjustments to ambassador assignments
• Manage and track tour-related data, maintaining accurate records for reporting and assessment purposes

Percentage of time 35 Duties/Responsibilities

Student Services Support

• Support internship and fulltime recruiting efforts
• Maintain and promote internship and fulltime opportunity listings
• Assist with room reservations
• Perform data management, analytical, and system/operational roles essential to effective functioning of the USS
• Assist with planning and execution of Terry College Honors Day and Graduation Convocation

Percentage of time 15 Duties/Responsibilities

Other Duties as assigned

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Sharen Phinney

Recruitment Contact Email sphinney@uga.edu

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this vacant position? (UGA Jobs -UGA's Job Board, LinkedIn, Indeed.com, Inside HigherEdJobs, UGA Staff Listserv, Terry College Listserv, a current UGA Employee, other - please provide resource) (Open Ended Question)

Applicant Documents Required Documents

1. Cover Letter
2. Resume/CV
3. List of References with Contact Information

Optional Documents

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