Coord-Clinical CMA ICC
2 weeks ago
Position Summary
The ICC Medical Assistant Clinical Coordinator, under the guidance of the Practice Manager, will carry out responsibilities which insure high quality, well-coordinated patient care in the clinic according to SRHS and MGC's policies and mission. Acts as a clinical and administrative resource for clinical personnel. The ICC MA Clinical Coordinator has delegated authority to support, advise, and direct overall management of clinical practice. Must be able to provide and understand the specific communication, developmental, and treatment needs of patients, families, and visitors. Serves as a clinical resource, participates in patient and staff education, demonstrates leadership, and serves as a preceptor.
Minimum Requirements
Education
- High School Diploma or equivalent
• Registered/ Certified Medical Assistant with three years' experience in a clinical setting (office or hospital)
License/Registration/Certifications
• Certification as Medical Assistant (AAMA) or Registered Medical Assistant (AMT), Certified Clinical Medical Assistant (CCMA), National Healthcare Association (NHA)
• CPR Certification
Preferred Requirements
Preferred Education
- N/A
Preferred Experience
• N/A
Preferred License/Registration/Certifications
• N/A
Core Job Responsibilities
• Oversight of clinical staff, to include scheduling, coaching and disciplinary action per SRHS policies.
• Assist with patient triage and phone triage. Assist providers with exams and procedures.
• Handles patient, employee, physician complaints/ grievances according to the hospital's policies.
• Works with Practice Manager in budget development and implementation as well as in other projects as needed.
• Manages cost and revenue of medical supplies and clinical staffing.
• Kronos Timekeeper for clinical staff.
• Assists Practice Manager with Studer initiatives.
• Assist in the orientation of new clinical staff.
• Identify learning needs of staff and coordinate in-service/ continuing education requirements.
• Performs annual staff competencies.
• Works with the IT department to resolve any IT issues.
• Ensures all clinical staff licensures and certifications are up-to-date and reports this information to the appropriate departments.
• Responsible for performing patient access activities such as collecting and documenting correct demographic and billing information, maintaining an accurate cash drawer, issuing receipts, managing daily deposits, assisting patients with scheduling/rescheduling/confirming of all appointments, and maintaining an orderly flow of patients through the reception and lobby area.
• Perform other duties as assigned.
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